> Markdown version of [/jobs/ext/2716171-it-service-specialist](https://www.wearedevelopers.com/jobs/ext/2716171-it-service-specialist). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # IT Service Specialist - **Company:** Veloxis Pharmaceuticals, Inc. - **Location:** Cary, NC, United States - **Experience:** Experienced - **Salary:** $70,000.0 - $85,000.0 - **Contract:** Permanent contract - **Skills:** Microsoft Windows, Microsoft Azure, BitLocker Drive Encryption, Microsoft Outlook, Identity and Access Management, IT Management, Microsoft Software, Screenshots, User Provisioning Software, Diagnostic Tools, Enterprise Software Applications, Software Troubleshooting, Microsoft InTune, Information Technology - **Published:** September 4, 2026 - **Apply:** https://startup.jobs/it-service-specialist-celgard-llc-8755913 ## About the Role * Strong troubleshooting and analytical skills across Microsoft 365 and endpoint devices * Effective communication skills (technical * business translation) * Customer service orientation with ability to manage high-volume support * ·Ownership and follow-through on complex tasks and escalations * Ability to coordinate incidents and service requests across multiple stakeholders and concurrent workstreams, * 4+ years of IT support or service delivery experience * B.S. / B.A. in business, computer science or other disciple preferred but not required * Experience supporting enterprise environments and migrations * Solid understanding of M365 administration, endpoint management, enterprise applications, and troubleshooting tools * Relevant certifications (e.g., Microsoft, Azure, Intune, etc.) preferred * ITIL Foundation skills preferred * Experience in working with users outside the US is preferred #Hybrid #LI-AS1 The annual base compensation range for this role is $70,000 - $85,000 and is classified as hourly non-exempt* Base Compensation is influenced by many factors including, but not limited to: time in the role, previous experience, skills, knowledge, performance, work requirements, internal equity, and business / economic conditions. As an equal opportunity employer, Asahi Kasei believes a diverse workforce will provide us with the ability to continuously support the changes in the economy, society, and environment. ## Description End-User Support & Incident Resolution * Provide Tier 1 (On-site) and 2 technical support for escalated issues involving laptops, mobile devices, email, and enterprise applications * Troubleshoot and resolve authentication, access, and device-related issues (e.g., BitLocker recovery, Outlook/iOS configuration) * Investigate and diagnose advanced Microsoft365 issues such as missing emails, mailbox inconsistencies, or service interruptions * Support users during live issues by gathering diagnostics, screenshots, and logs User Provisioning & Access Management * Coordinate and fulfill access requests for enterprise systems (e.g., Microsoft 365, email systems) * Partner with business and/or IT stakeholders to understand access requirements and ensure appropriate provisioning * Collaborate with your leader to continuously improve onboarding and offboarding execution efficiency. * Assist with account lifecycle tasks including onboarding, offboarding, updates, and migrations Device Lifecycle & Mobility Management * Support deployment, shipment, and return of corporate devices (laptops, iPhones, iPads) * Ensure we have agreed levels of hardware inventory to ensure life-cycle demand * Provide guidance, migration instructions, and user communications for hardware rollouts * Manage device-related policy enforcement and compliance with established IT operation controls IT Migrations & Transformation Initiatives * Execute and support enterprise transformation projects (Microsoft365 environment) * Update relevant operations documentation (Work instructions, Architecture, knowledge, etc.) * Communicate status of assigned actions to relevant leader and take ownership to collaborate on issues with vendors or internal IT. Communication & User Enablement * Draft and send targeted communications to employees regarding IT changes, action items, and policies * Provide clear instructions for end users during onboarding or transitions (e.g., orientation, device setup, system updates) * Respond to user inquiries with guidance, troubleshooting steps, and follow-up actions Collaboration & Cross-Team Coordination * Work closely with IT leadership, vendors, and business stakeholders to execute service delivery tasks * Participate in IT operational meetings, CAB reviews, and project discussions as a subject matter contributor Service Improvement & Documentation * Create and maintain technical documentation, user guides, and workarounds for common issues * Identify opportunities to improve service delivery processes and user experience * Assist in training and onboarding new IT staff or contractors ## Related Videos - [Unlocking the potential of Digital & IT at Vodafone](https://www.wearedevelopers.com/videos/602-unlocking-the-potential-of-digital-it-at-vodafone) - [Let's get visual - Visual testing in your project](https://www.wearedevelopers.com/videos/303-let-s-get-visual-visual-testing-in-your-project) - [Your Manager Doesn’t Come with a User Manual (But You Can Totally Write One)](https://www.wearedevelopers.com/videos/1495-your-manager-doesn-t-come-with-a-user-manual-but-you-can-totally-write-one) - [Developer Tools for Microsoft Azure](https://www.wearedevelopers.com/videos/450-developer-tools-for-microsoft-azure) - [ZEISS & Microsoft - Building the Next Generation Medical Ecosystem in the Cloud](https://www.wearedevelopers.com/videos/424-zeiss-microsoft-building-the-next-generation-medical-ecosystem-in-the-cloud) - [Engineering/Manager Pendulum: Generating compound interest on your career](https://www.wearedevelopers.com/videos/100348-engineering-manager-pendulum-generating-compound-interest-on-your-career) ## Related Articles - [Highest Paying Tech Companies for Developers](https://www.wearedevelopers.com/magazine/220-highest-paying-tech-companies-for-developers) - [IT Salaries in UK](https://www.wearedevelopers.com/magazine/288-it-salaries-in-uk) - [Best Companies to work for in London: Top 25 Companies in 2023](https://www.wearedevelopers.com/magazine/187-best-companies-to-work-for-in-london-top-25-companies-in-2023) - [Best Paying Jobs in Technology](https://www.wearedevelopers.com/magazine/256-best-paying-jobs-in-technology) - [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market)