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# Product Support Specialist

- **Company:** Linear Inc
- **Location:** United States (Remote available)
- **Contract:** Permanent contract
- **Skills:** JavaScript (Programming Language), Microsoft Windows, Application Programming Interfaces (APIs), Software Debugging, Github, SQL Databases
- **Published:** September 4, 2026
- **Apply:** https://startup.jobs/product-support-specialist-pacific-mountain-time-linear-app-8346223

## About the Role

* Passion about technology, quality, and Linear's mission
 * Excellent communication and customer service skills and experience working with a technical or engineering user base. Ability to adapt your communication approach to non-technical users.
 * Experience troubleshooting technical issues, including APIs and integration setups. Ability to reproduce bugs with Linear and our integrations in various environments (different browsers, Windows, Mac, Mobile).
 * Familiarity with SQL, Javascript, APIs, and GitHub is a plus. If you don't have direct experience in these areas, curiosity to learn more is desirable as well. Please note that this is not a product engineering role.
 * Based in U.S. or Canada Pacific or Mountain Time only

## Description

* Support customers in end-to-end engagement, including onboarding, account setup, debugging issues, feature and integration discovery
 * Investigate and resolve inbound customer issues reported through all communication channels, including email, Slack, Twitter, and Reddit
 * Partner with our engineering team to document and reproduce bugs
 * Surface trends and insights from customer feedback to the team at large to inform product choices
 * Lead select strategic projects to improve the support experience, internal knowledge sharing, and product operations


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