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# Technical Support Engineer

- **Company:** Osaro, Inc.
- **Location:** San Francisco, CA, United States (Remote available)
- **Experience:** Experienced
- **Contract:** Permanent contract
- **Skills:** Unix, Command-Line Interface, Data Visualization, Monitoring of Systems, JSON, Machine Learning, Software Engineering, SQL Databases, Scripting, Grafana, Restful APIs, Zendesk
- **Published:** September 4, 2026
- **Apply:** https://startup.jobs/technical-support-engineer-osaro-6064012

## About the Role

* A Bachelor's degree or equivalent experience.
 * 3+ years of technical support or software development experience.
 * Strong problem-solving and analytical skills.
 * Strong written and verbal communication skills
 * Excellent interpersonal skills for engaging with customers and internal stakeholders.
 * Basic knowledge of Python scripting - running from the command line, using arguments etc.
 * Basic familiarity with Unix systems.
 * Basic understanding of software, system, and application logs, as well as the tools and platforms used for their management and analysis.
 * Basic understanding of JSON and Rest APIs.
Bonus if You Have

 * Experience with industrial robotics applications.
 * Proficiency in Python scripting.
 * Proficiency in SQL, Grafana or other data visualization tools.
 * Background in logistics or fulfillment environments.
 * Knowledge of hardware troubleshooting, networking, and IT product management.
 * Experience with Rust.

## Description

As a Technical Support Engineer, you'll be the linchpin in ensuring our systems run smoothly and efficiently. You'll combine technical expertise with customer-facing skills to support and innovate within the core of our industrial automation operations. This highly visible position involves collaborating with cross-functional teams-Machine Learning, Hardware, and Infrastructure-to enhance the OSARO robotic solutions., * Handle incoming support requests via Zendesk tickets and phone calls, ensuring high-quality solutions and customer satisfaction.

 * Monitor system performance and operational metrics to identify and address issues before they impact customers. Generate internal and customer facing dashboards.
 * Utilize Python scripts and SQL queries to troubleshoot and resolve complex issues within our robotics and AI systems.
 * Document technical problems and resolutions clearly for future reference and report recurring issues to the development team for systemic fixes.
 * Work closely with engineering and product teams to understand system behaviors and improve support protocols.
 * Create and maintain customer facing knowledge base articles for commonly encountered issues.


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