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# Senior Network Services Technician - Information Technology

- **Company:** Emory University
- **Location:** Warner Robins, GA, United States (Remote available)
- **Experience:** Expert
- **Contract:** Permanent contract
- **Skills:** Network Service, Information Technology
- **Published:** September 4, 2026
- **Apply:** https://www.techcareers.com/job.asp?id=3376844904&tx=DT11101UTV&pt=1&aff=0B19D771-A501-4A5E-8338-2A822B784D54&utm_source=Job%20Feed&utm_medium=textkernel&utm_campaign=DE&utm_term=0B19D771-A501-4A5E-8338-2A822B784D54

## About the Role

* A high school diploma and two years of relevant IT experience, OR an equivalent combination of education, training, and/or experience.
 * Building Industry Consulting Services, Int'l minimum level 1.
 * Ability to lift up to 50lbs.
 * Ability to bend, stoop, and twist.
 * Valid Georgia driver's license and an insurable driving record.

## Description

* Responds to work orders (WOs) and trouble tickets to perform moves, adds, changes and installs and to repair interrupted service.
 * Installs communications wiring and labels and performs testing in accordance with internal IT and Industry standards.
 * Interacts with Coordinators and customers to clarify work details and to troubleshoot issues.
 * Interacts with Switch Technicians and Data Engineers to resolve issues with installs, repairs and port assignments.
 * Utilizes automated tracking and management tools (e.g., MySoft, etc.) to update status, report details and to complete work assignments.
 * Interacts with Operations Center staff to resolve network issues and service interruptions.
 * Interacts with customers to determine needs and issues.
 * Provides equipment demonstrations to explain operations.
 * Maintains on-call status to ensure 24 x 7 coverage and to respond to emergencies.
 * Interacts with Coordinators to initiate on-site changes to WOs and to maintain flexibility.
 * Performs on-site customer walk-throughs to assist with developing effective WOs.
 * Prepares for moves to coordinate equipment needs, clarify instructions and gather resources (e.g., department staff, etc.).
 * Moves communications services to provide existing service levels at new locations.
 * Establishes new voice and data connections to provide customers with new service.
 * Interacts with Coordinators to update and change WO instructions.
 * Conducts wiring installs to provide connections from communications closets to the workspace.
 * Inspects communications closets to ensure security, safety and cleanliness. Evaluates communications closet configurations to recommend data switch port upgrades.
 * Maintains FS vehicles to ensure safety and operability.
 * Maintains campus emergency and elevator phones to ensure service levels and safety.
 * Maintains personal FS toolkit bags to ensure tool functionality and to ensure tool bags are sufficiently equipped for meeting WO demands.
 * Utilizes MySoft to update WOs and to document and track work status for meeting service level requirements.
 * Applies accurate prices for work performed to WOs to ensure proper billing.
 * Closes out trouble tickets to verify issues have been corrected.
 * Performs other related duties as required.


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