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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Technical Support Specialist - **Company:** Liquidstack Inc. - **Location:** Carrollton, United States - **Experience:** Experienced - **Contract:** Permanent contract - **Skills:** 3d Models, AutoCAD, Artificial Intelligence, JIRA, SolidWorks (CAD), Data Centers, Data Infrastructure, Salesforce.Com, SAP (Applications), Software Troubleshooting, Break Fix, Multiaccess Edge Computing, Servicenow - **Published:** September 4, 2026 - **Apply:** https://startup.jobs/technical-support-specialist-liquidstack-9474395 ## About the Role * 2+ years of experience in technical support, field service, manufacturing support, product support, or equipment troubleshooting. * Hands-on experience troubleshooting mechanical, thermal, HVAC/R, industrial, fluid handling, or electromechanical systems. * Technical diploma, Associate degree, military technical training, or equivalent hands-on experience. * Ability to read and interpret mechanical drawings, electrical schematics, wiring diagrams, bills of materials (BoMs), assembly drawings, and service documentation. * Experience diagnosing and resolving hardware-related issues using systematic troubleshooting techniques. * Experience documenting customer issues and technical resolutions within CRM or service management platforms. * Strong analytical, organizational, and problem-solving skills with the ability to prioritize multiple technical issues. * Excellent verbal and written communication skills with the ability to explain technical concepts to both technical and non-technical audiences. * Self-motivated with the ability to work independently and collaboratively within a fast-paced environment. Preferred Qualifications * Bachelor's degree in Mechanical Engineering, Industrial Engineering, Electrical Engineering, or a related technical discipline. * Experience supporting liquid cooling systems, HVAC/R equipment, pumps, heat exchangers, hydronic systems, coolant distribution units (CDUs), valves, or other fluid management systems. * Experience performing root cause analysis (RCA), failure analysis, or continuous improvement initiatives. * Familiarity with SolidWorks, AutoCAD, or other engineering drawing software. * Experience with Salesforce, ServiceNow, SAP, Jira, or other CRM/service management platforms. * Experience supporting manufacturing, industrial equipment, data center infrastructure, or mission-critical systems. * Understanding of preventative maintenance, commissioning, warranty support, and equipment lifecycle management. * Multilingual skills are a plus., * Enjoys solving complex technical and mechanical challenges. * Takes ownership of customer issues from initial diagnosis through resolution. * Thrives in collaborative, cross-functional environments. * Is passionate about continuous improvement and product reliability. * Builds trusted relationships with customers and internal stakeholders. * Is excited to support innovative technologies powering the future of AI and high-performance computing. ## Description We are seeking a technically skilled and hands-on Technical Support Specialist to join our Global Services team. In this role, you will provide post-sales technical support for LiquidStack's advanced liquid cooling systems, serving as a key technical resource for customers, service partners, field technicians, and internal teams. This is not an IT help desk role. The ideal candidate will have experience troubleshooting mechanical, thermal, HVAC/R, or electromechanical systems and enjoys solving complex hardware challenges. You will work directly with equipment, engineering documentation, and cross-functional teams to diagnose issues, support warranty and service activities, and improve customer outcomes. If you enjoy hands-on troubleshooting, collaborating with engineering teams, and working with innovative technology shaping the future of AI and data infrastructure, this is an opportunity to make a meaningful impact. Why Join LiquidStack? At LiquidStack, you'll work with cutting-edge technology that is transforming the future of data center cooling. You'll have the opportunity to: * Support innovative liquid cooling systems powering AI, hyperscale, enterprise, and edge computing environments. * Work alongside engineering, manufacturing, quality, and global service teams to solve complex technical challenges. * Gain expertise in advanced mechanical, thermal, and fluid management technologies. * Make a direct impact on customer satisfaction, product reliability, and continuous improvement. * Grow your career within Global Services, Field Service Engineering, Technical Support Engineering, or Product Support., * Serve as the primary technical support contact for customers, channel partners, and field service technicians supporting LiquidStack products. * Diagnose and resolve mechanical, thermal, fluid, and electromechanical system issues using structured troubleshooting and technical analysis. * Support mission-critical customer environments by helping resolve technical issues quickly to maximize system performance and uptime. * Analyze product issues using engineering documentation, including mechanical drawings, electrical schematics, bills of materials (BoMs), service manuals, and CAD models. * Perform structured root cause analysis (RCA) on recurring technical issues and collaborate with Engineering and Quality teams to recommend corrective actions and improve product reliability. * Partner with Engineering, Manufacturing, Supply Chain, Quality, and Global Services teams to resolve complex technical challenges and improve serviceability. * Support product lifecycle activities, including installation support, commissioning assistance, warranty evaluations, spare parts coordination, upgrades, and service recommendations. * Utilize CRM and service management systems to accurately document troubleshooting activities, technical findings, customer communications, and case resolutions. * Develop and maintain technical documentation, troubleshooting guides, knowledge base articles, and best practices to improve service efficiency. * Serve as the technical voice of the customer by communicating recurring field issues, customer feedback, and product improvement opportunities to internal teams. * Communicate complex technical information clearly and professionally to customers, service partners, and cross-functional stakeholders. * Support a global customer base across multiple time zones while maintaining exceptional customer service. ## Related Videos - [Improving quality with Agentic AI with Rovo Dev and Xray](https://www.wearedevelopers.com/videos/2005-improving-quality-with-agentic-ai-with-rovo-dev-and-xray) - [WebAssembly Revolution: Elevating JavaScript's Reach and Performance](https://www.wearedevelopers.com/videos/1149-webassembly-revolution-elevating-javascript-s-reach-and-performance) - [TresJS a new declarative ThreeJS as Vue components](https://www.wearedevelopers.com/videos/543-tresjs-a-new-declarative-threejs-as-vue-components) - [Data Science, ML & AI in the Oil and Gas Industry at NDT Global - Dr. Katja Träumner](https://www.wearedevelopers.com/videos/1308-data-science-ml-ai-in-the-oil-and-gas-industry-at-ndt-global-dr-katja-traumner) - [Integrate your Cognitive Assistant with 3rd-party DBs and software](https://www.wearedevelopers.com/videos/249-integrate-your-cognitive-assistant-with-3rd-party-dbs-and-software) - [Collaboration Quantified: Lessons from Open Source Developer Networks](https://www.wearedevelopers.com/videos/1422-collaboration-quantified-lessons-from-open-source-developer-networks) ## Related Articles - [Highest Paying Tech Companies for Developers](https://www.wearedevelopers.com/magazine/220-highest-paying-tech-companies-for-developers) - [How We Built a Worry-Free System That Runs for 10+ Years – And What We’d Do Again](https://www.wearedevelopers.com/magazine/751-how-we-built-a-worry-free-system-that-runs-for-10-years-and-what-we-d-do-again) - [Is Software Engineering Over-Saturated?](https://www.wearedevelopers.com/magazine/418-is-software-engineering-over-saturated) - [Best Paying Jobs in Technology](https://www.wearedevelopers.com/magazine/256-best-paying-jobs-in-technology) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [A Guide to Green Tech and Green IT Careers](https://www.wearedevelopers.com/magazine/374-a-guide-to-green-tech-and-green-it-careers)