> Markdown version of [/jobs/ext/2717117-it-technical-program-manager](https://www.wearedevelopers.com/jobs/ext/2717117-it-technical-program-manager). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # IT Technical Program Manager - **Company:** Zipline - **Location:** South San Francisco, CA, United States - **Experience:** Expert - **Salary:** $140,000.0 - $200,000.0 - **Contract:** Permanent contract - **Skills:** JIRA, IT Management, Smartsheet, Information Technology, Servicenow - **Published:** September 4, 2026 - **Apply:** https://startup.jobs/it-technical-program-manager-zipline-8736908 ## About the Role * 5+ years managing technical programs focused on IT infrastructure, workplace technology, site deployments, or distributed operations. * Direct experience with enterprise networking, access control/physical security systems, AV/conferencing, endpoint provisioning (MDM), monitoring/alerting, or equivalent technical domains sufficient to partner with engineering and vendors on tradeoffs and design decisions. * Track record running go/no-go launch gates, readiness checklists, and operational handoffs with measurable outcomes (shareable examples such as reduced rework, improved SLA compliance, or improved launch cadence required in interviews). * Proven ability to coordinate cross-functional roadmaps with Facilities/Construction/Real Estate and to account for procurement lead times and construction milestones in IT schedules. * Demonstrated experience operating in environments with on-site field operations or safety/regulatory constraints (aviation, manufacturing, healthcare, logistics preferred). Knowledge of how IT readiness impacts operational safety or launch cadence is required. * Strong delivery bias: experience owning escalation decisions, vendor remediation, and delivering against hard deadlines; comfortable with occasional off-hours coordination for site launches or incident response. * Tools & methods: experience with project and service tools (e.g., Jira, ServiceNow, Smartsheet) and program artifacts (risk registers, decision logs, readiness checklists). PMP, PgMP, or equivalent delivery certification is a plus. ## Description * Own end-to-end IT program delivery for office/site openings, relocations, facility upgrades, and workplace tech launches from intake through operational handoff and 90-day stability. You are the single owner accountable for meeting launch-readiness criteria. * Create and operate the IT intake, prioritization, capacity-planning, and portfolio cadence used by IT leadership to commit to timelines and tradeoffs; deliver weekly program status that drives resourcing decisions. * Build and maintain project plans with clear owners, milestones, dependencies, SLAs, and risk mitigations; reduce unplanned rework through continuous improvement. * Coordinate cross-functionally with Facilities, Real Estate, Construction, Workplace, Security, Finance, People, Field Ops, and external vendors to align schedules, procurement lead times, and operational gates; own escalation to senior stakeholders when trades are required. * Drive vendor scopes, SLA definitions, and vendor performance remediation; own vendor acceptance criteria and measurable KPIs (e.g., installation completion date, first-call resolution rate, post-launch incident rate). * Ensure solutions are supportable, secure, documented, and instrumented for operational monitoring before handoff; establish runbooks, on-call handoffs, and a 30/60/90-day support stabilization plan for each launch. * Run launch readiness reviews, post-launch retrospectives, and maintain decision logs, risk registers, launch trackers, and lessons-learned playbooks so future launches scale predictably. * Measure and report program outcomes: percent of launches meeting readiness gates, mean time to remediate critical launch blockers, vendor SLA adherence, and reduction in post-launch incidents. ## Related Videos - [Applying Agile Principles to Incident Management ](https://www.wearedevelopers.com/videos/101-applying-agile-principles-to-incident-management) - [Remote Driving on Plant Grounds with State-of-the-Art Cloud Technologies](https://www.wearedevelopers.com/videos/251-remote-driving-on-plant-grounds-with-state-of-the-art-cloud-technologies) - [Improving quality with Agentic AI with Rovo Dev and Xray](https://www.wearedevelopers.com/videos/2005-improving-quality-with-agentic-ai-with-rovo-dev-and-xray) - [Enabling automated 1-click customer deployments with built-in quality and security](https://www.wearedevelopers.com/videos/83-enabling-automated-1-click-customer-deployments-with-built-in-quality-and-security) - [AI in Production: applied AI & enterprise use cases](https://www.wearedevelopers.com/videos/100130-ai-in-production-applied-ai-enterprise-use-cases) - [Collaboration Quantified: Lessons from Open Source Developer Networks](https://www.wearedevelopers.com/videos/1422-collaboration-quantified-lessons-from-open-source-developer-networks) ## Related Articles - [How We Built a Worry-Free System That Runs for 10+ Years – And What We’d Do Again](https://www.wearedevelopers.com/magazine/751-how-we-built-a-worry-free-system-that-runs-for-10-years-and-what-we-d-do-again) - [From developer to manager – what does it take to become an engineering manager?](https://www.wearedevelopers.com/magazine/42-from-developer-to-manager-what-does-it-take-to-become-an-engineering-manager) - [Should Tech Managers Be Developers First? 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