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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Tier 2 Technical Support Engineer - **Company:** NeuroFlow, Inc. - **Location:** Philadelphia, United States - **Experience:** Experienced - **Contract:** Permanent contract - **Skills:** Microsoft Windows, JIRA, Client Server Models, Cyber Security, File Systems, Internet Information Services (IIS), Issue Tracking Systems, Log Analysis, Microsoft SQL Server, Windows Servers, Windows PowerShell, Runbook, Software Engineering, SQL Databases, Web Applications, Datadog, SQL Server Management Studio (SSMS), Zendesk, Dynatrace, Event Viewer, Pagerduty, Servicenow - **Published:** September 4, 2026 - **Apply:** https://startup.jobs/technical-support-engineer-join-our-mission-9013340 ## About the Role This role goes beyond scripted troubleshooting, you'll use SQL, logs, and system tools to do real diagnostic work on a complex, enterprise web application. Strong technical instincts are valued here; a software development background is not required., * 2+ years in a technical support, application analyst, or similar hands-on technical role * Working knowledge of Windows operating systems in a professional or server context * Ability to write basic SQL queries, filtering, joins, and aggregations * Experience reading application and system logs to identify errors and root causes * Familiarity with web application fundamentals, HTTP, client/server interaction, browser-based interfaces * Strong written communication; able to convey technical findings to varied audiences Preferred Qualifications * Experience with IIS log analysis and SQL Server Management Studio (SSMS) * Exposure to ticketing systems such as Jira, Zendesk, or ServiceNow * Background supporting applications in regulated environments (healthcare, government, or financial services) * Familiarity with monitoring and operations tools (Dynatrace, Datadog, PagerDuty, or similar) * Basic PowerShell scripting for diagnostics ## Description The Tier 2 Technical Support Engineer owns escalated issues that require hands-on investigation beyond frontline support. This role works directly with end users, Customer Success, and engineering to diagnose and resolve application issues using logs, database queries, and system-level tools. The right candidate is technically solid, methodical, and comfortable digging into a Windows-based web application stack without being a software developer., * Triage and resolve escalated support tickets; reproduce issues and drive them to closure * Investigate application errors using IIS logs, Windows Event Viewer, and application log files * Write and execute SQL queries against SQL Server to validate data state and diagnose data issues * Navigate Windows Server environments, file systems, services, IIS, using standard admin tools * Escalate confirmed defects to engineering with clear write-ups: steps to reproduce, environment details, log excerpts * Communicate status updates clearly to both technical and non-technical stakeholders * Maintain accurate ticket records and contribute to internal knowledge base and runbooks, Flexible work schedule, unlimited PTO, physical and mental wellness benefits, medical coverage, parental leave, 401K, company-sponsored events, referral program, onsite gym, dog friendly office, snacks in the office, commuter benefits, onsite massages. What We Believe: NeuroFlow prohibits unlawful discrimination against any applicant or employee on the basis of race, color, religion, gender, gender identity, gender expression, sexual orientation, national origin, family or parental status, disability, age, veteran status, or any other status protected by applicable law. All employment decisions are based on qualifications, merit, and business need. *Applicants with disabilities may be entitled to reasonable accommodation under the terms of the Americans with Disabilities Act and certain state or local laws. A reasonable accommodation is a change in the way things are typically done which will ensure an equal employment opportunity without imposing undue hardship on NeuroFlow. Please inform our Talent team if you need any assistance completing any forms or to otherwise participate in the application process. As a HIPAA compliant organization All team members shall: Act in accordance with NeuroFlow's Information Security Policies. Protect organizational assets from unauthorized access, disclosure, modification, destruction or interference. Report security events or other risks to the organization Execute organizational security processes or activities Perform security responsibilities that defined and communicated for their role Be responsible for their actions regarding the security of organization FULL_TIME Organization https://startup.jobs/logos/52272 Join Our Mission None Startups Place ## Related Videos - [Debugging in the Dark](https://www.wearedevelopers.com/videos/1658-debugging-in-the-dark) - [Improving quality with Agentic AI with Rovo Dev and Xray](https://www.wearedevelopers.com/videos/2005-improving-quality-with-agentic-ai-with-rovo-dev-and-xray) - [The AI Agent Path to Prod: Building for Reliability](https://www.wearedevelopers.com/videos/1523-the-ai-agent-path-to-prod-building-for-reliability) - [Psychological Safety in Software Engineering - Jenny-Margrethe Vej & Alexandra Hou Aldershaab](https://www.wearedevelopers.com/videos/2142-psychological-safety-in-software-engineering-jenny-margrethe-vej-alexandra-hou-aldershaab) - [Collaboration Quantified: Lessons from Open Source Developer Networks](https://www.wearedevelopers.com/videos/1422-collaboration-quantified-lessons-from-open-source-developer-networks) - [We Know Developers Are Neurodiverse. 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