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# Application Support Engineer

- **Company:** Alkami
- **Location:** United States (Remote available)
- **Experience:** Experienced
- **Salary:** $70,000.0 - $88,500.0
- **Contract:** Permanent contract
- **Skills:** Application Programming Interfaces (APIs), Artificial Intelligence, JIRA, Banking Software, Software as a Service, Cloud Computing, Collaborative Software, File Systems, Distributed Systems, Monitoring of Systems, Issue Tracking Systems, Simple Data Format, SQL Databases, Grafana, Gsuite, Kibana, Splunk, New Relic (SaaS), Servicenow
- **Published:** September 4, 2026
- **Apply:** https://startup.jobs/application-support-engineer-alkami-technology-india-ltd-8784544

## About the Role

Minimum Years of Experience 2+ years in a B2B application support role.

Education Level Associate Degree, Coding/Development Bootcamp Certification, or equivalent practical experience

Knowledge, Skills, & Qualifications

Required

 * Proficiency troubleshooting distributed systems across clients, vendors, 3rd parties
 * Extensive experience supporting a SaaS platform
 * Demonstrated experience troubleshooting APIs/SFTPs/integration points
 * Strong communication and client interaction skills
 * Time management and the ability to handle multiple priorities

Preferred

 * Familiarity with NACHA/X9.37 file formats and processing
 * Proficiency in SQL
 * Experience in FinTech or banking applications
 * Experience with Jira, ServiceNow, or similar ticketing systems
 * Knowledge of cloud or monitoring tools (Splunk, Grafana, New Relic, Kibana)
 * Experience with Google Workspace or similar collaboration tools
 * Experience with AI tools
 * Experience working with Positive Pay Solutions within a Bank or Credit Union environment

## Description

* Classify and document incoming ACH Alert support tickets by severity, urgency, and category.
 * Resolve client issues by analyzing logs, running SQL queries, and reviewing application and file processing behavior.
 * Prioritize and manage tickets by maintaining SLAs and escalating when necessary.
 * Collaborate with internal teams by escalating complex issues with clear diagnostics and context.
 * Enhance the knowledge base by documenting resolutions and creating troubleshooting procedures.
 * Contribute to release readiness by validating application updates and participating in deployment support.
 * Improve client experience by maintaining empathy and professionalism during technical investigations with financial institution clients.
 * Participate in on-call rotations by supporting after-hours high-severity production incidents.
 * Assist in monitoring environments by reviewing alerts, logs, and dashboards to identify issues proactively.
 * Identify recurring issues by conducting root cause analysis and recommending permanent fixes.


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