> Markdown version of [/jobs/ext/2717319-it-support-specialist](https://www.wearedevelopers.com/jobs/ext/2717319-it-support-specialist). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # IT Support Specialist - **Company:** Webflow, Inc. - **Location:** Tempe, AZ, United States (Remote available) - **Experience:** Experienced - **Salary:** $100,000.0 - $120,000.0 - **Contract:** Temporary contract - **Skills:** Artificial Intelligence, Software Asset Management, Software Engineering, Application Enhancement Tool, Peripherals, Webflow - **Published:** September 4, 2026 - **Apply:** https://www.dice.com/job-detail/3e4f9a86-932e-4c9e-baf0-950c6bd674ec ## About the Role * 2-4 years of hands-on experience with help desk ticketing systems * Skilled in using AI-powered tools to work efficiently such as MM&MM * Familiar with supporting audiovisual setups for meetings, presentations, and larger events * Comfortable troubleshooting macOS environments * Proficient in new hire onboarding, including account setup, hardware provisioning and day-one enablement * Ability to perform physical, in-office work such as setting up desks, provisioning equipment, and helping stand up new office spaces and lift up to 20lbs * Available to work full-time from our San Francisco headquarters, with potential travel to other office locations and occasional work from home ## Description * Application deadline: applications accepted on an ongoing basis until position is closed and filled * This posting is for a new position Reporting to the Senior Director of Information TechnologyAs an IT Support Specialist, you'll ... * Resolve employee tickets through our help desk, leveraging AI powered support tooling to triage, troubleshoot, and close issues efficiently * Make our AI powered tooling even better by documenting common issues, fixes, and processes to build out our internal knowledge base * Own audio visual setup and support for all hands meetings, company events, and day to day conference room needs * Diagnose and resolve hardware and software issues across macOS devices, peripherals, and office technology * Partner with the Workplace Experience team on new site builds, including ordering and provisioning equipment and setting up new office space end to end * Support IT onboarding for new hire cohorts * Maintain hardware and software inventory, where necessary * Escalate complex issues to the right internal teams and follow through to resolution, Not ready to apply, but want to be part of the Webflow community? Consider following our story on our Webflow Blog, LinkedIn, X (Twitter), and/or Glassdoor. Please note: We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Upon interview scheduling, instructions for confidential accommodation requests will be administered. To join Webflow, you'll need a valid right to work authorization depending on the country of employment. If you are extended an offer, that offer may be contingent upon your successful completion of a background check, which will be conducted in accordance with applicable laws. 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