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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Job Description - Tier 3 Microsoft 365 Entra Administrator - **Company:** Datamatics Global Services Inc - **Location:** United States (Remote available) - **Experience:** Experienced - **Contract:** Temporary contract - **Skills:** Microsoft Access, Microsoft Windows, Active Directory, User Authentication, Cloud Computing, Configuration Management Databases, Cyber Security, Multi-Factor Authentication, Identity and Access Management, Public Key Infrastructure, Windows PowerShell, Azure Active Directory, Phishing, Zero Trust Network Access, Runbook, Data Logging, Azure Automation, Microsoft Power Automate, 3-tier Architectures, Servicenow - **Published:** September 4, 2026 - **Apply:** https://www.dice.com/job-detail/441c9e43-8221-487e-ad30-1540f2c629fb ## About the Role * Incident, Problem, and Change Management * Identity request workflows and approvals * CMDB and service mapping related to identity services Improve operational maturity through: * Runbooks and SOPs * Monitoring and alerting enhancements * Identity-related SLAs and KPIs, * PowerShell * Microsoft Graph * Azure Automation / Logic Apps Reduce manual access administration and improve consistency through automation., * 5+ years of IAM experience, with 3+ years focused on Microsoft Entra ID in a hybrid environment. * Deep expertise in: * Microsoft Entra ID and Active Directory * Conditional Access, MFA, and Zero Trust identity controls * Privileged Identity Management (PIM) * Hybrid identity troubleshooting (sync, authentication, federation) Hands-on experience with ServiceNow (ITSM, identity workflows). Experience working with NetIQ identity governance or directory tools. Strong PowerShell and automation skills. Proven ability to lead incident response and security-focused identity initiatives., * SC-300 - Identity and Access Administrator * SC-200 / SC-100 - Security * AZ-104, MS-102 Experience with: * Entra ID Protection and identity risk management * Defender for Cloud Apps integration * Phishing-resistant MFA rollouts (FIDO2 / WHfB) * ITIL-based operational environments Experience supporting regulated or highly audited environments., * Security-first mindset with strong Zero Trust principles * Advanced troubleshooting and analytical skills * Strong collaboration with Security, Compliance, and Infrastructure teams * Clear technical documentation and communication * Ability to lead initiatives independently and influence identity strategy ## Description The Tier 3 Microsoft 365 Entra Administrator is a senior-level Identity & Access Management (IAM) professional responsible for securing, administering, and optimizing a hybrid identity environment spanning onprem Active Directory and Microsoft Entra ID. This role serves as the highest escalation point for identity-related incidents, leads advanced troubleshooting and root cause analysis, and drives identity security strategy aligned with Zero Trust principles. The role has a strong emphasis on identity security, governance, and privileged access, working closely with Cybersecurity, Infrastructure, and Compliance teams. The Tier 3 Entra Administrator also mentors Tier 1-2 support, owns identity automation and governance improvements, and ensures audit-ready identity operations using tools such as ServiceNow and NetIQ., Tier 3 Escalation & Incident Leadership * Act as the Tier 3 escalation point for complex Entra ID, hybrid identity, and authentication incidents. * Lead resolution of high-severity identity outages and security incidents (authentication failures, MFA bypass attempts, Conditional Access issues). * Perform detailed root cause analysis (RCA) and implement long-term corrective and preventive actions. * Drive identity-related Problem Management activities within ServiceNow. * Provide technical leadership, mentoring, and knowledge transfer to Tier 1-2 support teams., * Attribute flow and sync rule issues * Duplicate object resolution (soft/hard match) * UPN, proxyAddress, and source anchor mismatches Partner with AD, PKI, networking, and endpoint teams to ensure identity dependencies remain secure and resilient., * Design, implement, and maintain Conditional Access policies with a security-first approach: * Risk-based access * Device and platform restrictions * Session controls and legacy authentication blocking Manage and optimize authentication methods, including: * MFA (Authenticator, FIDO2, WHfB, OATH, Temporary Access Pass) * Phishing-resistant authentication strategies Administer Privileged Identity Management (PIM): * Eligible role assignments * Approval workflows * Just-in-time access * Privileged access monitoring and alerts Investigate Entra ID Protection risk detections and coordinate remediation for risky users and sign-ins. Maintain and protect break-glass and emergency access accounts. __________________________________________________ Identity Governance & Compliance * Lead identity governance initiatives using: * Access Reviews * Entitlement Management / Access Packages * Lifecycle and joiner-mover-leaver processes Utilize NetIQ identity tools to support: * Identity lifecycle management * Role-based access models * Attestation and access certification workflows Ensure identity controls align with regulatory and audit requirements (SOX, SOC 2, ISO, HIPAA, etc.). 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