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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # MSP Systems Engineer in Wickliffe - **Company:** Energy Jobline - **Location:** Wickliffe, OH, United States - **Experience:** Experienced - **Contract:** Permanent contract - **Skills:** Microsoft Windows, Active Directory, Application Programming Interfaces (APIs), Artificial Intelligence, Systems Engineering, Microsoft Azure, Business Software, Cloud Engineering, Cyber Security, Dynamic Host Configuration Protocol, Desktop Computing, Domain Name System (DNS), Virtual Private Networks (VPN), Windows Servers, Networking Basics, Windows PowerShell, Azure Active Directory, Cloud Services, Systems Integration, Microsoft Power Automate, Microsoft InTune, Laptops, GPT - **Published:** September 4, 2026 - **Apply:** https://www.energyjobline.com/job/msp-systems-engineer-wickliffe-31435482 ## About the Role · Minimum 3 years of IT support experience, preferably in an MSP environment. · Experience supporting Windows 10/11 and Microsoft 365. · Knowledge of Active Directory/Entra ID, DNS, DHCP, VPNs, and networking fundamentals. · Strong troubleshooting, communication, and customer service skills. · Ability to multitask and adapt in a fast-paced environment. · Experience with ConnectWise or similar PSA systems. · Knowledge of Microsoft Intune, Azure, Power Platform, and Copilot Studio. · PowerShell scripting or automation experience. · Familiarity with APIs, integrations, and workflow automation. · Understanding of cybersecurity best practices. · Relevant certifications such as CompTIA, Microsoft, or equivalent. We're looking for someone who: · Takes ownership and follows through. · Enjoys solving technical problems. · Embraces innovation and continuous improvement. · Is curious about emerging technologies, AI, and automation. · Has a process-improvement mindset and strong attention to detail. · Values teamwork, accountability, and exceptional client service. ## Description Monreal IT is a growing Managed Services Provider (MSP) helping businesses leverage technology to improve operations, security, and productivity. We're looking for a motivated and customer-focused System Engineer to join our team and support a diverse client base across modern cloud, infrastructure, cybersecurity, automation, and AI technologies. Join Our Team If you're passionate about technology, cloud solutions, cybersecurity, automation, AI, and helping clients succeed, we'd love to hear from you. This is a hybrid position. Candidate must be local to the Cleveland area. What You'll Do · Provide remote and onsite technical support for client environments. · Troubleshoot Windows desktops, laptops, networks, printers, and business applications. · Support Microsoft 365, Microsoft Entra ID, Intune, Windows Server, and Azure environments. · Manage user onboarding, offboarding, and account administration. · Monitor and respond to system, backup, and security alerts. · Participate in infrastructure projects, migrations, upgrades, and technology deployments. · Create and maintain technical documentation. · Develop and support automations using Power Automate, PowerShell, APIs, and related technologies. · Utilize approved AI tools such as Microsoft Copilot, Copilot Studio, Claude, and ChatGPT to improve efficiency, documentation, research, and service delivery. · Identify opportunities for automation, process improvement, and operational efficiency. · Participate in a rotating on-call schedule. ## Related Videos - [Agentic employees in world's most downloaded FinTech app](https://www.wearedevelopers.com/videos/100123-agentic-employees-in-world-s-most-downloaded-fintech-app) - [ Evaluating AI models for code comprehension](https://www.wearedevelopers.com/videos/1462-evaluating-ai-models-for-code-comprehension) - [Leverage Cloud Computing Benefits with Serverless Multi-Cloud ML ](https://www.wearedevelopers.com/videos/78-leverage-cloud-computing-benefits-with-serverless-multi-cloud-ml) - [Develop enterprise-ready applications for Microsoft Teams with Azure resources on modern web technologies](https://www.wearedevelopers.com/videos/187-develop-enterprise-ready-applications-for-microsoft-teams-with-azure-resources-on-modern-web-technologies) - [The Developer Workstation Blind Spot: Why Your Security Stack Can't See What Matters Most](https://www.wearedevelopers.com/videos/100254-the-developer-workstation-blind-spot-why-your-security-stack-can-t-see-what-matters-most) - [ZEISS & Microsoft - Building the Next Generation Medical Ecosystem in the Cloud](https://www.wearedevelopers.com/videos/424-zeiss-microsoft-building-the-next-generation-medical-ecosystem-in-the-cloud) ## Related Articles - [What Are The Top Skills Required For Azure Developers?](https://www.wearedevelopers.com/magazine/77-what-are-the-top-skills-required-for-azure-developers) - [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [Top-Paying Tech Jobs (with Salaries)](https://www.wearedevelopers.com/magazine/372-top-paying-tech-jobs-with-salaries) - [How to Find Tech Jobs in Vienna](https://www.wearedevelopers.com/magazine/292-how-to-find-tech-jobs-in-vienna) - [Where To Find Software Engineering Jobs](https://www.wearedevelopers.com/magazine/396-where-to-find-software-engineering-jobs)