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# IT Service Technician in Waltham

- **Company:** Energy Jobline
- **Location:** Waltham, MA, United States
- **Experience:** Expert
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Apple Mac Systems, Linux, Information Technology
- **Published:** September 4, 2026
- **Apply:** https://www.energyjobline.com/job/it-service-technician-waltham-31440898

## About the Role

* Bachelor's degree in an IT-related field or equivalent experience.
 * 3+ years of proven experience in a technical support or service desk role, demonstrating increasing responsibility.
 * Exceptional communication skills, both written and verbal, with the ability to explain technical concepts clearly to a variety of audiences. A positive attitude and a good sense of humor will go a long way in our collaborative environment!
 * Highly attentive to detail and have the ability to follow written instructions.
 * Highly motivated and organized with a strong work ethic, capable of managing individual tasks effectively while also contributing collaboratively within a team.
 * Solid understanding of and experience supporting Windows, macOS, and familiarity with Linux operating systems.
 * This is a full-time on-site role based in Waltham.
 * May be required to lift up to 50lbs.

## Description

The IT Service Operations team provides world-class technical assistance and support for employees. As an IT Hardware Technician, you'll play a crucial role in imaging and deploying new end-user computer systems. This role is on-site at our headquarters location, with limited flexibility in scheduling.

Day-to-day:

 * Efficiently deploy and configure hardware for our end users, meticulously maintaining the accuracy of our asset management system.
 * Proactively apply system patches and efficiently troubleshoot and resolve hardware and software malfunctions to minimize disruption before deployment.
 * Perform other duties as assigned.


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