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# Technical Support Advisor - Newbury, Berkshire in Newbury

- **Company:** Energy Jobline
- **Location:** Newbury, MA, United States
- **Contract:** Permanent contract
- **Skills:** Microsoft Word, Microsoft Excel, Wireless Networks
- **Published:** September 4, 2026
- **Apply:** https://www.energyjobline.com/job/technical-support-advisor-newbury-berkshire-newbury-31465212

## About the Role

You may have experience in customer support/customer services or alternatively you may have been working in an electronics environment fault finding or repairing equipment. In either case you should be energetic, keen to learn using your own initiative and be able to work well with others with a positive approach at all times. Above all, this role requires individual with a passion to provide excellent service often working under pressure in a busy office environment., * Excellent communication skills both written and verbal.
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 * Ability to understand, diagnose and assist in a busy support environment
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 * 5 GCSEs (or equivalent) at grade A-C including Maths, English and Science
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 * PC Literate, including Word, Excel, E- Mail.
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 * Good organisational skills
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## Description

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Working within the customer service help desk environment, this role will involve handling inbound calls and emails to assist customers with a variety of product related questions or issues. Additionally, you will be required to liaise with mobile network providers to diagnose connectivity issues. You will also provide customer service support for our internal and external teams. Dealing with product questions / issues or investigations as needed.


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