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# Desktop Technician

- **Company:** Ari Products Inc.
- **Location:** Camden, NJ, United States
- **Experience:** Experienced
- **Salary:** $39,000.0 - $52,000.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Active Directory, Macintosh Computers, Apple Mac Systems, BASIC (Programming Language), Desktop Computing, Networking Basics, Software Engineering, Enterprise Software Applications, Peripherals, Laptops, Servicenow
- **Published:** September 4, 2026
- **Apply:** https://www.careerjet.com/job/us68254ca7cc59207dce59e01be2554e52/eaa

## About the Role

Minimum 2+ years of hands-on desktop, deskside, or end-user support experience
Experience supporting both Windows and macOS devices in a corporate environment
Strong hardware, software, and general troubleshooting skills
Experience with computer configuration, deployment, imaging, and hardware replacement
Working knowledge of Microsoft 365, Teams, Active Directory, and common enterprise applications
Experience using ServiceNow or a similar IT service management/ticketing platform
Understanding of basic network and connectivity troubleshooting
Ability to independently manage multiple tickets, priorities, and follow-up
Strong problem-solving and organizational skills
Excellent interpersonal, communication, and customer-service skills
Professional, approachable, and comfortable interacting with users at all levels of an organization
Positive attitude with the ability to build strong working relationships with end users and team members
Strong attention to detail, documentation, and follow-through
Both Windows and macOS devices support experience preferred
Experience providing onsite support within a corporate or enterprise environment preferred
Experience with hardware refreshes, migrations, and large-scale device deployments preferred
Familiarity with IT asset and inventory management preferred
Experience supporting iOS/mobile devices preferred

## Description

At , you're more than just a number. Our employee relationship managers support you throughout your engagement, providing career guidance and reemployment assistance.
We are currently in search of a qualified Desktop Technician to join our client's team onsite in Camden, NJ. This position supports both Windows and macOS users and requires a strong combination of technical troubleshooting, customer service, communication, and problem-solving skills. The technician will provide day-to-day support for end users, resolve hardware and software issues, deploy and maintain equipment, manage service requests, and work collaboratively with other IT teams to ensure a positive end-user experience., Provide support across Windows and macOS environments, including hardware, software, operating systems, Microsoft 365, applications, peripherals, mobile devices, and basic connectivity issues
Configure, deploy, troubleshoot, replace, and maintain laptops, desktops, Macs, monitors, docking stations, printers, and other end-user equipment
Support new-hire setups, workstation moves, hardware refreshes, and device replacements
Manage assigned incidents and service requests through resolution, maintaining accurate documentation, timely status updates, and appropriate follow-up. Escalate issues to additional technical teams when necessary
Provide professional onsite, walk-up, phone, email, Teams, and remote support while maintaining clear communication and a positive customer experience
Perform basic user and account troubleshooting, including Active Directory and common access-related issues
Maintain accurate records of deployed, returned, and spare IT equipment and assist with equipment lifecycle and inventory activities
Collaborate with other IT teams and participate in technology projects, hardware refreshes, migrations, deployments, and other onsite initiatives as needed, At , you're more than just a number. Our employee relationship managers support you throughout your engagement, providing career guidance and reemployment assistance. We are curr…

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