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# Director of Strategic Operations - Payment Network

- **Company:** Capital One Financial Corporation
- **Location:** Riverwoods, IL, United States
- **Experience:** Expert
- **Salary:** $206,000.0 - $235,100.0
- **Contract:** Permanent contract
- **Skills:** Business Process Modeling, Payment Systems
- **Published:** September 4, 2026
- **Apply:** https://www.themuse.com/jobs/capitalone/director-of-strategic-operations-payment-network

## About the Role

* Bachelor's degree or military experience
 * At least 8 years of project management, change management, business consulting or operations experience within the payments industry
 * At least 5 years of experience supporting, partnering and interacting with internal or external business clients, * 10+ years of project management, change management, business consulting or operations experience within the payments industry
 * Project Management Professional (PMP) certification
 * 5+ years of experience leading process improvement initiatives

## Description

The Director of Strategic Operations - Payment Network will lead the Business Development Support (BDS) and Product Delivery teams, which are integral parts of US Canadian Markets Operations. The BDS team provides both strategic and tactical consulting expertise supporting new or enhanced business opportunities. The Product Delivery team oversees the execution strategy and implementation of advanced payment products including EMV, transit, 3-D Secure and digital payments with a wide variety of payments partners. In this role, the Director will serve as the operational strategic liaison across internal and external stakeholders to streamline processes, enhance delivery and drive results supporting company initiatives.

Core Responsibilities:

 * Proactively builds and manages strategic relationships with internal and external business partners
 * Works collaboratively with internal business partners to identify, assess and support the implementation of business strategies and growth opportunities
 * Develops implementation strategies for key advanced payments products (e.g. EMV, Transit, Protect Buy and digital payments)
 * Provides thought leadership to other teams through analysis and strategy, client engagement, legal approvals and opportunity assessments
 * Ensures adequate resources (production capacity) exists to support the on-going support activities and prioritized development projects needed to both support and grow the Payments business
 * Assess opportunities to improve product delivery processes and drive continuous improvement


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