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# Technical Support Specialist II

- **Company:** Bluewave Security, Inc
- **Location:** Raleigh, NC, United States
- **Experience:** Experienced
- **Salary:** $54,080.0 - $62,400.0
- **Contract:** Contract
- **Skills:** Issue Tracking Systems, Network Troubleshooting
- **Published:** September 4, 2026
- **Apply:** https://www.disabledperson.com/jobs/74810395-technical-support-specialist-ii

## About the Role

This role requires a proactive individual with strong technical knowledge and communication skills, who takes ownership of their work. It's an ideal fit for a technical support professional who wants to deepen their hands-on skills - or for an access control installer ready to trade the truck for a desk without giving up the technical work., * 3+ year experience in access control, low-voltage systems, or related technical field - field service or customer support desk with hands on troubleshooting

 * Comfortable with hardware, software, and IT/networking related to video and IP addressable access control
 * Able to create clear, accurate wiring diagrams from scratch for low-voltage systems
 * Clear, professional communicator with a customer-first mindset
 * Organized, proactive, and takes ownership of work
 * Enjoys collaborating across support, engineering, and project management
 * Bachelor's degree in a technical field or an equivalent combination of relevant certifications and hands-on experience

## Description

The Technical Support Specialist II at BlueWave Security plays a critical role in supporting our customers and field technicians. You'll troubleshoot access control and video surveillance systems, remotely support in-the-field technicians through repairs and installs, build wiring diagrams from scratch, onboard and train new customers, and lend technical expertise to our sales team., * Promptly respond to support inquiries via phone, email, or ticketing system

 * Diagnose and resolve hardware, software, and networking issues related to BlueWave's access control and video surveillance systems
 * Document cases, resolutions, and support best practices
 * Remotely guide field technicians through installations and repairs
 * Create wiring diagrams and support documentation
 * Configure video surveillance and access control systems
 * Escalate complex issues to senior staff when needed
 * Day-of-install, ensure scope-of-work is clear and on track with both customer and technician
 * Onboard customers onto their systems and conduct product trainings
 * Join sales or internal calls to provide technical input where applicable: help scope projects and review quotes for technical accuracy


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