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# Infrastructure Support Engineer

- **Company:** Ward and Warner Co
- **Location:** United States
- **Contract:** Temporary contract
- **Skills:** Cloud Computing, Cloud Services, Software Vulnerability Management, Information Technology, Network Server
- **Published:** September 4, 2026
- **Apply:** https://computerjobs.com/us/en/mob/job/9EE298F09ABA08BF4D

## About the Role

* Strong infrastructure and 3rd line support experience
 * Experience acting as a senior escalation point for a helpdesk or desktop-support team
 * Broad technical knowledge across desktop, server, network, cloud and security environments
 * Strong troubleshooting skills and the ability to manage incidents through to resolution
 * Experience working with 3rd-party technology suppliers
 * Previous financial-services experience is preferred
 * Able to work independently and prioritise effectively in a fast-paced environment

## Description

* Act as the escalation point for technical issues that cannot be resolved by the 1st and 2nd line support team
 * Provide hands-on 3rd line infrastructure support and troubleshooting
 * Monitor and maintain Servers, networks, cloud services and other core infrastructure
 * Investigate and resolve infrastructure incidents, performance issues and service outages
 * Manage system updates, patching and routine infrastructure maintenance
 * Support user access, permissions and identity-management activities
 * Monitor backups and assist with disaster-recovery and business-continuity processes
 * Support infrastructure security, vulnerability remediation and compliance requirements
 * Manage technical changes in line with established change-control processes
 * Liaise with 3rd-party suppliers and managed-service providers
 * Maintain accurate technical documentation, support procedures and infrastructure records
 * Provide technical guidance and knowledge-sharing to the helpdesk team
 * Assist with smaller infrastructure improvements and projects where capacity allows


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