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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Service Desk Technician - After Hours - **Company:** Logicalis, Inc. - **Location:** Tempe, AZ, United States (Remote available) - **Salary:** $37,440.0 - $41,600.0 - **Contract:** Permanent contract - **Skills:** Microsoft Word, Microsoft Excel, Microsoft Windows, Active Directory, Microsoft Outlook, Cable Modem, Cloud Engineering, Computer Networks, Databases, Desktop Computing, IBM Notes, Issue Tracking Systems, Virtual Private Networks (VPN), Internet Service Provider, Microsoft Office, Microsoft Operating Systems, Microsoft PowerPoint, Remote Access Technology, CompTIA Strata - PC Hardware Technology Engineer, Connectivity Problems, Office365, Servicenow - **Published:** September 4, 2026 - **Apply:** https://www.jofdav.com/jobs/59545099-service-desk-technician-after-hours ## About the Role To perform this job successfully, an individual should be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions., * Trade School Certificate or Associate Degree in related field. Experience / Technical Requirements: * 1 year experience in call center or service desk environment. * Knowledge of various PC hardware and software applications including: - Operating Systems: Windows 7, Windows 10 - Office 365 Support - User creations/terminations (tasks/requests) - End-user self-service tools - Cloud support - multiple device data syncing - ServiceNow or other ticketing systems - Word, Excel, PowerPoint, Office365, Outlook, Lotus Notes, etc. - Internet Service Provider (ISP), Cable Modem, and Internet Support. * Effective troubleshooting and documentation skills * Experience navigating a knowledgebase * Proficient use of Microsoft Office applications., * Strong technical and client interaction skills. * Self-starter with excellent organizational, administrative and interpersonal skills. * Ability to follow through with tasks, projects, and troubleshooting with minimal supervision. * Excellent oral, written, technical, and business communication skills. * Ability to multi-task and work in fast paced environment. ## Description Provides support via phone, e-mail and chat for various PC hardware and software applications., * Provides support via phone, e-mail and chat to employees of corporate clients. * Assists users in troubleshooting Outlook. * Provides support for Microsoft Operating Systems (Windows7, Windows 10). * Provides support for Microsoft Office Products (Word, Excel, PowerPoint, Office365). * Provides support for mobile devices including configuration and email sync. * Handles 50-60 issues per day efficiently and appropriately. * Maintains regular and punctual attendance. * Utilizes Active Directory database to reset network passwords. * Assists users in adding and changing network printers. * Provides technical support for VPN connectivity issues. * Controls user's computers utilizing remote access tools. * Troubleshoots remote access connectivity problems. * Demonstrates and actively promotes an understanding and commitment to the mission of Logicalis through performing behaviors consistent with the organization's values. * Maintains a working knowledge of applicable Federal, State, and Local laws and regulations as well as policies and procedures of Logicalis in order to ensure adherence in a manner that reflects honest, ethical and professional behaviors. * Supports and conducts self in a manner consistent with client service expectations. ## Related Videos - [Applying Agile Principles to Incident Management ](https://www.wearedevelopers.com/videos/101-applying-agile-principles-to-incident-management) - [Kubernetes and Microservices with Multi-Model Databases](https://www.wearedevelopers.com/videos/382-kubernetes-and-microservices-with-multi-model-databases) - [What is quantum computing?](https://www.wearedevelopers.com/videos/481-what-is-quantum-computing) - [Unlocking the potential of Digital & IT at Vodafone](https://www.wearedevelopers.com/videos/602-unlocking-the-potential-of-digital-it-at-vodafone) - [Fault Tolerance and Consistency at Scale: Harnessing the Power of Distributed SQL Databases](https://www.wearedevelopers.com/videos/1146-fault-tolerance-and-consistency-at-scale-harnessing-the-power-of-distributed-sql-databases) - [Systems Thinking for Performance: How to Diagnose and Fix Slow Systems without Guessing](https://www.wearedevelopers.com/videos/2103-systems-thinking-for-performance-how-to-diagnose-and-fix-slow-systems-without-guessing) ## Related Articles - [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs) - [Is Software Engineering Over-Saturated?](https://www.wearedevelopers.com/magazine/418-is-software-engineering-over-saturated) - [Remote Work: Best Practices for Developers](https://www.wearedevelopers.com/magazine/315-remote-work-best-practices-for-developers) - [System change: restart as developer?](https://www.wearedevelopers.com/magazine/39-system-change-restart-as-developer) - [Mastering Remote Work: Tips for Developers](https://www.wearedevelopers.com/magazine/558-mastering-remote-work-tips-for-developers) - [Best Paying Remote Jobs](https://www.wearedevelopers.com/magazine/255-best-paying-remote-jobs)