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# Desktop Support Technician

- **Company:** Insight Global
- **Location:** Cincinnati, OH, United States
- **Contract:** Permanent contract
- **Skills:** System Configuration, Desktop Computing, Issue Tracking Systems, System Center Configuration Manager, Networking Basics, Enterprise Software Applications, Servicenow
- **Published:** September 4, 2026
- **Apply:** https://www.techcareers.com/job.asp?id=3377283085&tx=FJ4542FFF&pt=1&aff=0B19D771-A501-4A5E-8338-2A822B784D54&utm_source=Job%20Feed&utm_medium=textkernel&utm_campaign=DE&utm_term=0B19D771-A501-4A5E-8338-2A822B784D54

## About the Role

1+ year of hands-on IT support experience

o Experience troubleshooting desktop, laptop, hardware, software, and peripheral issues

o Experience imaging and configuring computers for end users

 - Strong customer service skills with the ability to interact directly with employees and stakeholders - Experience with Microsoft MECM (Microsoft Endpoint Configuration Manager)

 - Basic networking knowledge and troubleshooting experience

 - Experience with ServiceNow or similar ticketing systems

 - CompTIA A+ or other desktop support certifications

## Description

Insight Global is seeking a Desktop Technician for a leading insurance client. This individual will join the IT support team and serve as a key resource for end-user technology support. The ideal candidate is customer-focused, enjoys solving technical issues, and is comfortable working directly with employees in a fast-paced environment. Responsibilities include imaging and deploying computers, troubleshooting hardware and software issues, managing incoming tickets, and providing deskside support. This role offers an excellent opportunity for an early-career IT professional to gain hands-on experience with enterprise technologies while supporting a large-scale desktop environment. Candidates should be comfortable working onsite, collaborating with IT teams, and occasionally supporting after-hours deployments during office moves and technology initiatives.


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