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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Information Technology Support Specialist - **Company:** General Dynamics Information Technology - **Location:** Annapolis Junction, MD, United States - **Experience:** Expert - **Salary:** $63,315.0 - $85,654.0 - **Contract:** Permanent contract - **Skills:** Adobe Analytics, Artificial Intelligence, Biometrics, CompTIA Security+, Remote Service Software, Software Troubleshooting, Peripherals - **Published:** September 4, 2026 - **Apply:** https://gdit.wd5.myworkdayjobs.com/External_Career_Site/job/USA-MD-Annapolis-Junction/Information-Technology-Support-Specialist_RQ224425/apply ## About the Role * Education: AA/AS degree * Experience: 5+ years relevant help desk or IT support experience * Technical Skills: Proficient in hardware/software troubleshooting, remote support tools * Clearance: TS/SCI with Full-Scope Polygraph (active) * Certification: CompTIA Security+ (or obtained within first 3 months) * Citizenship: U.S. citizen * Schedule: mission-essential availability may include holidays, Years of Experience 5 + years of related experience * may vary based on technical training, certification(s), or degree Certification CompTIA Security+ CE | CompTIA - CompTIA Travel Required Less than 10% Citizenship ## Description Own your opportunity to serve as a critical component of our nation's safety and security. Make an impact by using your expertise to protect our country from threats., Step into a role where your technical talent directly supports national-level operations. As a Help Desk Technician IV with GDIT, you'll be part of an elite IT team ensuring our customers stay connected, productive, and mission-ready. If you're resourceful, mission-minded, and ready to make an impact, this is where you belong. What You'll Do Frontline Support & Problem Solving * Deliver responsive, high-quality support via phone, email, chat, and ticketing systems. * Track, triage, and resolve technical issues with accuracy and professionalism. * Troubleshoot hardware, software, and basic network connectivity challenges. * Provide clear, step-by-step guidance to users at all levels. * Escalate complex issues to advanced teams when needed. * Mentor junior technicians and support new team members. Technical Expertise * Install, configure, and update software across user devices. * Support account management tasks such as password resets and lockouts. * Diagnose basic issues with printers, scanners, and peripherals. * Maintain inventory and contribute to asset management processes. Documentation Excellence * Create clear, detailed documentation of issues, resolutions, and procedures. * Contribute solutions and best practices to the knowledge base. * Ensure all tickets include complete, accurate troubleshooting steps. Customer Care & Communication * Provide friendly, empathetic, and highly effective customer service. * Translate technical concepts into language non-technical users can understand. * Keep users informed with timely ticket updates. * Support teammates and contribute to an engaged, high-performing team culture. Security & Compliance * Follow all established security and IT policies. * Report potential incidents or anomalies immediately through proper channels. ## Related Videos - [3x Performance: A Humbling Journey](https://www.wearedevelopers.com/videos/100165-3x-performance-a-humbling-journey) - [Building a Cross-Platform BLE Client with Kotlin Multiplatform and Kable](https://www.wearedevelopers.com/videos/100250-building-a-cross-platform-ble-client-with-kotlin-multiplatform-and-kable) - [Biometric Phone Chargers, $40m Domain Names & AI Movies Winning Awards - Peter Kröner](https://www.wearedevelopers.com/videos/1810-biometric-phone-chargers-40m-domain-names-ai-movies-winning-awards-peter-kroner) - [Cyber Sleuth: Finding Hidden Connections in Cyber Data](https://www.wearedevelopers.com/videos/893-cyber-sleuth-finding-hidden-connections-in-cyber-data) - [Closing Keynote by Joel Spolsky](https://www.wearedevelopers.com/videos/615-closing-keynote-by-joel-spolsky) - [Checkmate: 5 Real Incidents That Can End a Software Company](https://www.wearedevelopers.com/videos/100126-checkmate-5-real-incidents-that-can-end-a-software-company) ## Related Articles - [Best Paying Jobs in Technology](https://www.wearedevelopers.com/magazine/256-best-paying-jobs-in-technology) - [IT Salaries in Germany](https://www.wearedevelopers.com/magazine/287-it-salaries-in-germany) - [System change: restart as developer?](https://www.wearedevelopers.com/magazine/39-system-change-restart-as-developer) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [Data Analyst Salary in the UK](https://www.wearedevelopers.com/magazine/278-data-analyst-salary-in-the-uk) - [Is Software Engineering Over-Saturated?](https://www.wearedevelopers.com/magazine/418-is-software-engineering-over-saturated)