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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # IT Helpdesk and Operations Engineer - **Company:** NEXTHOP SYSTEMS INC. - **Location:** Santa Clara, United States - **Experience:** Experienced - **Contract:** Permanent contract - **Skills:** Bash Shell, Business Systems, Software as a Service, Cloud Computing, Collaborative Software, Github, Information Technology Operations, Intrusion Detection and Prevention, Python (Programming Language), Network Administration, Network Protocols, Zero Trust Network Access, Salesforce.Com, Virtual Local Area Networks, Software Vulnerability Management, Enterprise Software Applications, Okta, Office365, Zapier, Firewalls (Computer Science), Microsoft InTune, Information Technology, Slack, Casper Suite, Gsuite - **Published:** September 4, 2026 - **Apply:** https://startup.jobs/it-helpdesk-engineer-nexthop-systems-inc-8155949 ## About the Role + 2-3+ years of IT support and operations experience, with a focus on cloud platforms, security, and enterprise application support. + Proven track record in designing and scaling IT environments in dynamic settings. + Bachelor's Degree in Computer Science, or equivalent combination of education and experience. + Ability to multi-task, independently manage time and execute on-time and at scale * Technical Expertise: + Proficiency in Okta, Google Workspace, Meraki, Kandji & Intune, and EDR tools. + Advanced knowledge of networking protocols, firewalls, and VLAN configurations. + Hands-on experience with MDM solutions (e.g. Jamf Pro/Kandji, Microsoft Intune) and SOC2 compliance. * Soft Skills: + Excellent communication and problem-solving skills. + Ability to collaborate with technical and non-technical stakeholders to deliver results. + Able to work independently and under pressure. + A strong willingness to wear multiple hats and be where ever needed. ## Description We are seeking a highly skilled and motivated IT Helpdesk and Operations Engineer to join our growing team. This role is pivotal in designing, implementing, and maintaining our IT systems to support our innovative and fast-paced environment. You will work across cloud platforms, security, network management, and enterprise applications to drive efficiency, scalability, and security across our IT operations., * Infrastructure Operations & Support: + Provision and de-provision accounts across all company systems (SSO, email, productivity suites, etc.) + Manage on-prem and cloud-based systems ensuring seamless experiences and productivity optimization. + Providing Level 1 & 2 IT support between IT/AV infrastructure and Lab operations. + Oversee office and remote network setups, ensuring a secure, unified, scalable, and reliable environment for our hybrid workforce. * Security Management: + Advocate for Zero Trust architectures, advanced threat detection (e.g., CrowdStrike Falcon, Sentinel One), and vulnerability management solutions. + Manage endpoint security using tools like Jamf/Kandji & Intune for unified device management. + Conduct regular security assessments for business systems and user endpoints. * Unified Communications & Collaboration Tools: + Oversee SaaS services (e.g., Google Workspace, MS 365, Slack, Zoom, Salesforce, Github) and drive initiatives to improve productivity and user satisfaction. + Manage Zoom Room AV systems and conference room setups, including Logitech Rally related hardware. * Project Management: + Lead large-scale IT projects, such as office build-outs, IT system overhauls, and cloud migrations, ensuring alignment with organizational goals and timelines. * Operational Excellence: + Develop and maintain IT operations standards, documentation and processes. + Deep dive into Root Cause Analysis of reoccurring IT tickets. + Automate repetitive tasks or workflow with Okta Workflows, Zapier, Python/Bash. + Deliver white glove IT support to leadership team and all other team members. ## Related Videos - [Stack Overflow: Community and AI](https://www.wearedevelopers.com/videos/600-stack-overflow-community-and-ai) - [Let developers develop again](https://www.wearedevelopers.com/videos/463-let-developers-develop-again) - [Leading Through Stagility: Human Capital Trends That Redefine Work](https://www.wearedevelopers.com/videos/1717-leading-through-stagility-human-capital-trends-that-redefine-work) - [Embracing the Hybrid Cloud: Unlocking Success with Ansible](https://www.wearedevelopers.com/videos/932-embracing-the-hybrid-cloud-unlocking-success-with-ansible) - [My journey into DevOps world - How it all started!](https://www.wearedevelopers.com/videos/545-my-journey-into-devops-world-how-it-all-started) - [Agentic employees in world's most downloaded FinTech app](https://www.wearedevelopers.com/videos/100123-agentic-employees-in-world-s-most-downloaded-fintech-app) ## Related Articles - [How We Built a Worry-Free System That Runs for 10+ Years – And What We’d Do Again](https://www.wearedevelopers.com/magazine/751-how-we-built-a-worry-free-system-that-runs-for-10-years-and-what-we-d-do-again) - [Highest Paying Tech Companies for Developers](https://www.wearedevelopers.com/magazine/220-highest-paying-tech-companies-for-developers) - [The Best X (Twitter) Accounts for Developers](https://www.wearedevelopers.com/magazine/294-the-best-x-twitter-accounts-for-developers) - [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs) - [Is Software Engineering Over-Saturated?](https://www.wearedevelopers.com/magazine/418-is-software-engineering-over-saturated) - [What Are The Top Skills Required For Azure Developers?](https://www.wearedevelopers.com/magazine/77-what-are-the-top-skills-required-for-azure-developers)