> Markdown version of [/jobs/ext/2718406-support-implementation-technician-cloud-communications](https://www.wearedevelopers.com/jobs/ext/2718406-support-implementation-technician-cloud-communications). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Support & Implementation Technician, Cloud Communications - **Company:** LF Sportswear, Inc. - **Location:** United States (Remote available) - **Experience:** Experienced - **Salary:** $80,400.0 - $108,800.0 - **Contract:** Permanent contract - **Skills:** Artificial Intelligence, VoIP, Software as a Service, Codecs, Network Congestion, Virtual Local Area Networks, Wi-Fi Technology, Network Routers, Firewalls (Computer Science) - **Published:** September 4, 2026 - **Apply:** https://startup.jobs/support-implementation-technician-cloud-communications-clio-com-9759668 ## About the Role You're a high-output problem solver who's comfortable sitting between customer needs and technical detail. You need sharp troubleshooting instincts, patience with non-technical users, and the judgment to know when to solve something yourself versus loop in a specialist., * A positive attitude and team player mentality * Strong attention to detail and ability to focus for prolonged periods * A self-motivator with a knack for repetitive administrative tasks * Knowledge of VoIP/SIP fundamentals: registration, RTP audio path, NAT/firewall traversal, SIP ALG, codecs, call setup * Networking literacy: routers, firewalls, QoS, VLANs, WiFi, ISP/modem basics: enough to diagnose and direct a fix, not necessarily to build a network * Comfort with PBX/telephony configuration: routing, menus, ring groups, voicemail * Understanding of Desk phone and softphone provisioning (Yealink/Polycom) * Customer-facing troubleshooting with non-technical users via clear writing and documentation habits * Comfort running/analyzing carrier processes (porting, 10DLC registration) * Excellent organizational and time management skills. You are comfortable juggling multiple open tickets or cases, and shifting priorities under time-sensitive expectations * Composure under pressure with frustrated customers * Comfortable troubleshooting live with a customer on a call (video/voice), not just async via email, chat. * Comfortable working in an AI-assisted environment * Available to be flexible with their work hours to support high volume peaks if needed. * Comfortable working in a fast-paced, evolving environment: this role's scope will change over time. Serious bonus points if you have: * Prior MSP, VoIP, or telecom help-desk background (strong preference with US telecom) * Log or packet-capture reading, light scripting * Kazoo PBX platform experience * Experience or knowledge in legal documentation and legal practice areas * 2+ years of experience in a Customer Success, Support or Professional Services environment, specifically in a customer facing role * Interest in joining a dynamic, high growth, and fast-moving SaaS company. ## Description * VoIP/SIP troubleshooting: registration failures, one-way/no audio, jitter, packet loss, call quality * Ask structured diagnostic questions to isolate whether an issue is device, network, account, user, or Clio-product level, as well as looping in the right team when it's beyond your scope * Call-flow configuration: forwarding, auto-attendants/IVR, ring groups, time-of-day routing, voicemail and greetings. * Provisioning and device management. Desk phones and softphones, MAC registration, user and extension assignment and reassignment. * Numbers, porting, and messaging compliance: number/caller ID assignment, port orders (LOAs, rejections), 10DLC registration for SMS. * Onboarding and implementation: stand up new firms' phone systems, migrate from prior systems, train customers on use. * Remote-first support: diagnose remotely; coordinate with the customer's IT or MSP for anything physical (routers, firewalls, cabling) * Document fixes into the knowledge base; know when to escalate to engineering * Account Pre-Configuration: complete pre-configuration setups for new Grow/Manage accounts * Local Services Ads (LSA): process LSA applications and troubleshoot LSA account issues/errors * Coach team members on best practices and product/technical limitations * Contribute to and lead projects, including cross-functional VoIP-related initiatives * Handle escalations with minimal TL support, including technical escalations related to VoIP * Other duties as required ## Related Videos - [Getting under the skin: The Social Engineering techniques](https://www.wearedevelopers.com/videos/38-getting-under-the-skin-the-social-engineering-techniques) - [Can You Touch the Internet? 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