> Markdown version of [/jobs/ext/2718489-network-operations-field-support-engineer](https://www.wearedevelopers.com/jobs/ext/2718489-network-operations-field-support-engineer). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Network Operations Field Support Engineer - **Company:** Zipline - **Location:** United States - **Experience:** Starter - **Contract:** Permanent contract - **Skills:** Bash Shell, BASIC (Programming Language), Command-Line Interface, CompTIA Network+, Dynamic Host Configuration Protocol, Linux, Domain Name System (DNS), Issue Tracking Systems, Virtual Private Networks (VPN), OSI Models, Python (Programming Language), Network Troubleshooting, Network Architecture, Networking Basics, Network Monitoring, Routing, Windows PowerShell, TCP/IP, Virtual Local Area Networks, Wide Area Networks, Network Routers, Scripting, Mttr, Network Support - **Published:** September 4, 2026 - **Apply:** https://startup.jobs/network-operations-field-support-engineer-zipline-8776365 ## About the Role * 1-3 years hands-on experience in network support, NOC operations, or field network engineering supporting production or business-critical systems; experience supporting operational sites or industrial environments is strongly preferred. * Practical mastery of networking fundamentals: all layers of the OSI Model, TCP/IP, DNS, DHCP, routing, VLANs, switching, wireless, VPNs, and network troubleshooting methodologies. * Hands-on structured cabling and hardware skills: running, terminating, testing, and labeling Cat5e/Cat6/Cat6a (shielded and unshielded) to ANSI/TIA standards; comfortable working in indoor racks and outdoor enclosures. * Proven incident ownership: able to lead incident triage, runbooks, and post-incident documentation; evidence of reducing MTTR or ticket volume in previous roles is a plus. * Comfortable operating under urgency and constrained conditions (field sites, weather, strict safety/aviation protocols); able to stay focused during outages and coordinate cross-functional stakeholders. * Logistics and availability: able to travel between sites regularly (regional travel 25-50%), perform physical site work, and participate in scheduled on-call or shift rotations (including occasional nights/weekends). * Tools/stack familiarity: experience with network monitoring and ticketing systems and basic command-line tools; experience with Linux, scripting (Python/Bash/PowerShell), or monitoring stacks is beneficial. * Certifications or equivalent: CCNA, CompTIA Network+, military technical training, trade school credentials, or demonstrated hands-on experience in lieu of a degree. Hard constraints and operating expectations * This role requires regular onsite work at operational centers and launch sites; remote-only candidates will not meet the role requirements. * You must be able to perform physical site tasks (lifting equipment, climbing ladders, working in confined racks/ceilings) safely and reliably. ## Description * Own day-to-day monitoring and incident response for site and regional network infrastructure; respond to alerts, lead initial troubleshooting, and restore service within defined SLAs (example targets: initial response <15 minutes for P1, restore or escalate within 2 hours). * Triage and resolve Tier 1/2 issues across LAN, WAN, VPN, DNS, DHCP, routing, switching, wireless, and site connectivity; validate fixes end-to-end and update tickets with root cause and remediation steps. * Execute on-site hardware work: install, replace, cable, rack, label, and test switches, routers, wireless APs, servers, patch panels, UPS, and environmental sensors; perform structured cabling to ANSI/TIA-568.2-D standards. * Lead outage playbook execution during maintenance windows and incident escalations; coordinate cross-functional handoffs with Flight Ops, Field Ops, Safety, and Network Engineering to minimize operational impact. * Maintain and improve observability: operate monitoring and ticketing tools, and implement simple automations or monitoring thresholds to reduce repeat incidents and mean time to repair (MTTR). * Drive continuous improvements by identifying recurring failure modes, proposing measurable fixes (e.g., reduce recurrence by X%, improve restore time by Y%), and partner with Network Engineering to implement changes. * Provide on-call and shift coverage as scheduled, including occasional nights or weekend deployments to support launches and critical maintenance; travel regularly between regional sites (typical frequency: 25-50% depending on operational needs). ## Related Videos - [An Applied Introduction to eBPF with Go](https://www.wearedevelopers.com/videos/1075-an-applied-introduction-to-ebpf-with-go) - [How Cisco embraced a DevOps culture within its network engineering team](https://www.wearedevelopers.com/videos/99-how-cisco-embraced-a-devops-culture-within-its-network-engineering-team) - [Docker network without Docker](https://www.wearedevelopers.com/videos/1418-docker-network-without-docker) - [What Developers Get Wrong About Application Quality](https://www.wearedevelopers.com/videos/233-what-developers-get-wrong-about-application-quality) - [Turning Container security up to 11 with Capabilities](https://www.wearedevelopers.com/videos/718-turning-container-security-up-to-11-with-capabilities) - [Remote Driving on Plant Grounds with State-of-the-Art Cloud Technologies](https://www.wearedevelopers.com/videos/251-remote-driving-on-plant-grounds-with-state-of-the-art-cloud-technologies) ## Related Articles - [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs) - [Is Software Engineering Over-Saturated?](https://www.wearedevelopers.com/magazine/418-is-software-engineering-over-saturated) - [Where to Find Entry-Level Software Engineering Jobs](https://www.wearedevelopers.com/magazine/397-where-to-find-entry-level-software-engineering-jobs) - [Highest Paying Tech Companies for Developers](https://www.wearedevelopers.com/magazine/220-highest-paying-tech-companies-for-developers) - [Why Upskilling And Reskilling is Important For Developers](https://www.wearedevelopers.com/magazine/428-why-upskilling-and-reskilling-is-important-for-developers) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market)