> Markdown version of [/jobs/ext/2718510-implementation-manager](https://www.wearedevelopers.com/jobs/ext/2718510-implementation-manager). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Implementation Manager - **Company:** Rcm Inc. - **Location:** Buffalo, NY, United States - **Experience:** Experienced - **Salary:** $130,000.0 - $155,000.0 - **Contract:** Permanent contract - **Skills:** Application Programming Interfaces (APIs), Artificial Intelligence, Software as a Service, System Configuration, Data Migration, Medical Software, Product Software Implementation Methods, Software Systems, Systems Integration, Data Analytics - **Published:** September 4, 2026 - **Apply:** https://startup.jobs/implementation-manager-collectly-7970789 ## About the Role * Experience: 3+ years of experience in software implementation within the healthcare industry or healthcare SaaS. * Project Management Skills: Proven track record of successfully managing complex implementation projects from initiation to completion. * Communication Skills: Excellent written and verbal communication skills to convey project information clearly and concisely. * Technical Proficiency: Familiarity with healthcare software systems and ability to comprehend technical concepts for effective communication with development teams. * Client-Focused: Strong interpersonal skills with the ability to build and maintain excellent relationships with clients while understanding their unique needs. * Problem-Solving: Ability to analyze issues, think critically, and provide effective solutions in a fast-paced environment. * Team Player: Collaborative attitude with the ability to work effectively within a team and across departments. Adaptable team player who thrives in a fast-paced environment. Comfortable in a collaborative culture, both giving and receiving feedback. * Alignment with Collectly's GTM Values: * We are owners - we have humility and put the team first. * We know our numbers - we are data-driven and understand how to impact our business internally and our customers' business externally. * We are AI powered - we automate easy repetitive tasks and research so we can solve harder problems and have a greater impact. * We are one with the Buffalo - we expect that there will be challenges along the way and, like the Buffalo, we confront these challenges head on by running INTO the storm. Core Competencies * Implementation & Project Management Excellence: Effectively plans, executes, and delivers implementations on time and within scope. Skilled in managing timelines, risks, dependencies, and stakeholder expectations across multiple concurrent projects. * Client-Facing Communication & Relationship Management: Builds trust with clients through clear, proactive communication. Able to lead meetings, manage expectations, navigate challenges, and drive alignment with diverse stakeholder groups. * Technical & Product Acumen: Develops a strong understanding of the Collectly platform and implementation tools. Comfortable translating business requirements into system configurations and troubleshooting issues in collaboration with technical teams. * Cross-Functional Collaboration: Works seamlessly with Product, Engineering, Sales, and Customer Success teams to ensure successful implementations. Advocates for client needs while aligning with internal priorities and processes. Preferred * Revenue Cycle & Healthcare Domain Expertise: Demonstrates a foundational understanding of revenue cycle management, including patient billing, collections workflows, and payer dynamics. Able to translate industry concepts into effective software configurations and client guidance. * SaaS Implementation Experience: Experience implementing SaaS-based solutions, ideally in healthcare or revenue cycle management environments. Familiarity with cloud-based deployment models, system integrations (e.g., APIs, EHR/PM systems), data migration, and configuration best practices. Demonstrates an understanding of scalable implementation approaches and client onboarding in a SaaS environment. ## Description * Project Management: Lead end-to-end implementation projects, ensuring timelines, milestones, and deliverables are met according to client expectations. * Client Engagement: Serve as clients' primary point of contact during the implementation phase, understanding their needs, and providing expert guidance to align our solutions with their requirements. * Training and Onboarding: Develop and conduct comprehensive training sessions for client stakeholders, ensuring seamless adoption and utilization of our software. * Customization and Configuration: Collaborate closely with clients and internal teams to customize and configure our software solutions to meet specific client needs while adhering to best practices. * Issue Resolution: Proactively identify and address any implementation-related issues or challenges, providing timely resolutions to maintain project momentum. * Documentation: Create detailed documentation of implementation processes, configurations, and client-specific requirements for future reference and improvement. * Cross Functional Collaboration: Working across multiple departments (Sales, Customer Success, Product, Engineering) to ensure successful implementation and deployment of new products. What Success Looks LikeIn the First 90 days, you will: * Complete the Healthcare Financial Management Association CRCR training with a passing score. * Successfully complete the Collectly Implementation Manager onboarding program. * Develop a strong foundational understanding of the Collectly platform, including core workflows and capabilities. * Gain fluency in the Collectly Implementation Framework and delivery methodology. Within the First Two Quarters, You Will: * Successfully lead and deliver at least three customer implementations from kickoff through go-live. * Demonstrate a clear understanding of implementation nuances across Collectly's product lines, including Post-Service, Time of Service, and Pre-Service. * Build proficiency with implementation tools, systems, and best practices to drive efficient, high-quality deployments. * Establish strong, collaborative relationships across cross-functional teams, including Product, Engineering, Customer Success, and Sales. ## Related Videos - [Why make use of an integration platform in today's software developments and infrastructure?](https://www.wearedevelopers.com/videos/758-why-make-use-of-an-integration-platform-in-today-s-software-developments-and-infrastructure) - [Swapping a Data Warehouse at Runtime: Zero-Downtime Migration Without Changing a Single Client](https://www.wearedevelopers.com/videos/100311-swapping-a-data-warehouse-at-runtime-zero-downtime-migration-without-changing-a-single-client) - [PySpark - Combining Machine Learning & Big Data](https://www.wearedevelopers.com/videos/44-pyspark-combining-machine-learning-big-data) - [Coffee with Developers - Silvio Barbieri](https://www.wearedevelopers.com/videos/897-coffee-with-developers-silvio-barbieri) - [Data Analytics with Microsoft Fabric: End-to-End Use Case with Data Agents](https://www.wearedevelopers.com/videos/1547-data-analytics-with-microsoft-fabric-end-to-end-use-case-with-data-agents) - [AI in High-Stakes Industries: Lessons Learned](https://www.wearedevelopers.com/videos/100253-ai-in-high-stakes-industries-lessons-learned) ## Related Articles - [Navigating the AI Shift](https://www.wearedevelopers.com/magazine/629-navigating-the-ai-shift) - [What Are The Top Skills Required For Azure Developers?](https://www.wearedevelopers.com/magazine/77-what-are-the-top-skills-required-for-azure-developers) - [The Biggest German Tech Companies](https://www.wearedevelopers.com/magazine/424-the-biggest-german-tech-companies) - [Coffee with Developers - Maria Apazoglou - Making AI understandable for all in production](https://www.wearedevelopers.com/magazine/475-coffee-with-developers-maria-apazoglou-making-ai-understandable-for-all-in-production) - [Everything a Developer Needs to Know About MCP with Neo4j](https://www.wearedevelopers.com/magazine/604-everything-a-developer-needs-to-know-about-mcp-with-neo4j) - [How to Answer the Interview Question: “Why Do You Want to Be a Software Engineer?”](https://www.wearedevelopers.com/magazine/392-how-to-answer-the-interview-question-why-do-you-want-to-be-a-software-engineer)