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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Implementation Lead - **Company:** ONE STOP COLLECTIBLE CORP - **Location:** United States (Remote available) - **Experience:** Expert - **Contract:** Permanent contract - **Skills:** Software as a Service, Automation of Marketing, Systems Integration - **Published:** September 4, 2026 - **Apply:** https://startup.jobs/implementation-lead-element451-9001218 ## About the Role * 4-8 years in SaaS implementation, project delivery, or customer onboarding (PM, Implementation Manager, Professional Services, TPM, etc.) * Proven ability to run multiple implementations at once with strong stakeholder management * Comfort working with technical and non-technical audiences (Enrollment Ops, IT, leadership) * Excellent project discipline: timelines, risks, communication, and follow-through * Familiarity with CRM/marketing automation implementations (higher ed experience a strong plus) * Experience in a scaling environment is a plus ## Description As an Implementation Lead, you are the delivery owner for all customer implementations. You lead the implementation program end to end, including project plan, timeline, stakeholder alignment, and launch readiness, and are accountable for ensuring the platform is successfully adopted to achieve the customer's defined goals at handoff to Customer Success. You keep projects moving, decisions crisp, and go-lives predictable. This is a customer-facing role for someone who blends strong program leadership with enough platform fluency to guide solution direction, make tradeoffs, and coordinate effectively across teams. What You'll Own Go-live delivery ownership * Own implementation delivery from kickoff through go-live and transition to Customer Success * Build and manage the project plan: milestones, dependencies, decisions, and weekly execution rhythm * Drive accountability across internal teams and customer stakeholders to keep timelines on track Discovery, solution direction, and decision-making * Lead structured discovery to clarify goals, workflows, stakeholders, constraints, and measurable success criteria tied to customer outcomes * Translate requirements into a phased implementation approach and realistic timeline * Partner with Integrations Architect and Product as needed on complex design decisions Launch readiness and risk management * Maintain a clear go-live checklist: UAT completion, data readiness, approvals, training coordination, and communications * Identify risks early (scope creep, stakeholder misalignment, data delays) and implement mitigation plans * Ensure scope is controlled and tradeoffs are made transparently when needed * Ensure go-live criteria include both technical readiness and alignment to intended customer outcomes Outcome validation and value alignment * Ensure the configured product supports the customer's primary use cases and defined success criteria * Validate, with the customer, that key workflows and capabilities are live, usable, and aligned to their goals * Confirm readiness not just for go-live, but for value realization post-launch Cross-functional coordination and customer experience * Lead customer working sessions and executive updates with confidence and clarity * Coordinate with Adoption & Enablement and Integrations specialists to ensure all workstreams land cleanly * Provide clear validation of how the implementation supports the customer's goals, including any gaps, risks, or dependencies for achieving outcomes, * Early value realization signals (e.g., initial usage, workflow adoption, or goal alignment within first 30-60 days) * On-time go-live rate and predictable delivery outcomes * Implementation cycle time without quality tradeoffs * Risk management quality: fewer avoidable delays/escalations * Handoff quality score: CS confirms the implementation is positioned to achieve stated customer goals * Customer experience: post-implementation CSAT and stakeholder confidence ## Related Videos - [The Intent Engineer: Closing the Gap Between Business & Engineering - Manuel Klein](https://www.wearedevelopers.com/videos/1855-the-intent-engineer-closing-the-gap-between-business-engineering-manuel-klein) - [AI Agents & Agentic AI](https://www.wearedevelopers.com/videos/2017-ai-agents-agentic-ai) - [Beyond the Hype: Building Trustworthy and Reliable LLM Applications with Guardrails](https://www.wearedevelopers.com/videos/1594-beyond-the-hype-building-trustworthy-and-reliable-llm-applications-with-guardrails) - [Recruiting in 2025: Will AI Help or Take Over?](https://www.wearedevelopers.com/videos/1301-recruiting-in-2025-will-ai-help-or-take-over) - [Developers don't need onboarding, do they? The balance between corporate culture and day-to-day project work.](https://www.wearedevelopers.com/videos/1063-developers-don-t-need-onboarding-do-they-the-balance-between-corporate-culture-and-day-to-day-project-work) - [Physical AI: The Era of Intelligent Machines](https://www.wearedevelopers.com/videos/100141-physical-ai-the-era-of-intelligent-machines) ## Related Articles - [How We Built a Worry-Free System That Runs for 10+ Years – And What We’d Do Again](https://www.wearedevelopers.com/magazine/751-how-we-built-a-worry-free-system-that-runs-for-10-years-and-what-we-d-do-again) - [Why and How to Sponsor Developer Events](https://www.wearedevelopers.com/magazine/686-why-and-how-to-sponsor-developer-events) - [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs) - [Promotion Interview Questions: How to Answer and Get the Job](https://www.wearedevelopers.com/magazine/413-promotion-interview-questions-how-to-answer-and-get-the-job) - [Events like RSAC Get You CISOs. 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