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# Implementation Specialist

- **Company:** FirmPilot AI, Inc.
- **Location:** United States
- **Experience:** Experienced
- **Salary:** $90,000.0 - $110,000.0
- **Contract:** Permanent contract
- **Skills:** HTML, Software as a Service, Google Analytics, Automation of Marketing, Conversion Tracking, Website Builder, WordPress, Tools for Reporting
- **Published:** September 4, 2026
- **Apply:** https://startup.jobs/implementation-specialist-firmpilot-8958830

## About the Role

* 4+ years of experience in implementation, client onboarding, or technical account management
 * Strong organizational skills with the ability to manage multiple client timelines at once
 * Comfort working across cross-functional teams, including Engineering, Customer Success, and Product
 * Experience with web-based platforms, CRM tools, form builders, analytics tools, or martech systems
 * Client-first mindset and a drive to ensure value is delivered beyond onboarding
 * Ability to remain composed and solution-oriented under pressure

Top Candidates Will Have

 * Experience with basic HTML, Google Analytics, WordPress, Elementor, and Callrail
 * Experience working in a startup or fast-growth SaaS environment
 * Understanding of legal services or professional services industries

## Description

We are looking for an Implementation Specialist who can own the client onboarding experience from post-sale handoff through full deployment and ongoing platform success. You will work cross-functionally to deliver seamless integrations, guide firms through our product setup, and ensure long-term value through continuous support.

This role is ideal for someone who thrives in fast-paced environments, has a deep sense of ownership, and brings a service-oriented mindset to technical execution. A strong candidate will not just handle onboarding, but also offer ongoing support and maintenance after onboarding to ensure our clients remain successful well beyond launch.

What You Will Do

 * Lead onboarding for new clients by coordinating internal resources, setting clear expectations, and configuring platform access
 * Own the full setup lifecycle from technical kickoffs through go-live milestones
 * Customize marketing automation flows, contact integrations, domain settings, and conversion tracking based on client needs
 * Translate complex digital marketing and technical concepts into easy-to-follow instructions for legal teams
 * Offer post-onboarding support to ensure continued success, including proactive check-ins, minor adjustments, and troubleshooting
 * Provide technical guidance to clients on web integrations, intake systems, and third-party tools
 * Maintain documentation of each implementation, including status updates, outstanding items, and resolution logs
 * Identify patterns in client feedback and work with the Product and Success teams to improve implementation efficiency and satisfaction


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