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# IT Automation & Support Engineer

- **Company:** Ridgeline, Inc.
- **Location:** Reno, NV, United States
- **Experience:** Experienced
- **Salary:** $104,000.0 - $131,000.0
- **Contract:** Permanent contract
- **Skills:** Artificial Intelligence, JIRA, Bash Shell, Information Technology Operations, Python (Programming Language), Okta, Delivery Pipeline, Backend, Atlassian Tools, Casper Suite, Gsuite, GPT
- **Published:** September 4, 2026
- **Apply:** https://startup.jobs/it-automation-support-specialist-ridgeline-8795931

## About the Role

* 3-5 years in IT operations or system administration.
 * Demonstrated experience actually building automations, not just using them.
 * Comfort scripting in Python or Bash.
 * Hands-on Okta experience (user and app provisioning, security policies).
 * Experience managing Mac fleets and platforms like Jamf, Google Workspace, and Atlassian.
 * Genuine comfort moving between backend technical work and in-person support. This is a true hybrid role, not a path to settling on one side.
 * A bias toward improving things rather than just keeping them running.

## Description

* Build and maintain automations for repetitive work like access management and laptop inventory.
 * Develop automation pipelines in Okta Workflows and Jira Automation.
 * Build agentic workflows in Atlassian Rovo: creating skills, improving the inputs the AI learns from, and expanding automated ticket deflection.
 * Plan and scope work with the team on sprint cycles.

In-office support

 * Provide hands-on, in-person support at your office.
 * Handle Tier 1 and Tier 2 support: laptop provisioning, account lifecycle, and everyday employee IT needs.
 * Be the local go-to, so the rest of the team can stay focused on project work.

Your first 90 days

 * By 30 days: you understand how our systems and processes work today, and where they break down.
 * By 60 days: you have enough context to weigh in on team projects and priorities.
 * By 90 days: you're running sprint work, improving processes, and applying your automation experience to real problems.

Beyond that, you'll help level up the wider team and keep in-office support at a consistently high bar.


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