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# Help Desk Support Services Specialist

- **Company:** Encode, Inc.
- **Location:** Montgomery County, United States
- **Contract:** Permanent contract
- **Skills:** Issue Tracking Systems, Microsoft Office, SC Clearance, Servicenow
- **Published:** September 4, 2026
- **Apply:** https://startup.jobs/help-desk-support-services-specialist-encode-inc-6342694

## About the Role

* Strong written and verbal communication
 * Familiarity with Information Technology Infrastructure Library (ITIL) Foundation, MS Office Suite, use of help desk/trouble ticketing software (prior use of ServiceNow preferred)
 * New Service Desk analysts are required to earn ITIL v3 Foundations Certification within 90 days of hire date
 * Bachelor's degree as a minimum
 * *will receive initial 4-6 weeks of training Monday through Friday, 0800-1630. After training is complete, incumbent will be expected to move to 3rd shift (2230-0900). These are 10 hour shifts that cover three weekdays and every other weekend. Full schedule is available upon request

## Description

* Fielding user communication
 * Completing other non-ticket creation duties as assigned by Service Desk Management
Abiding by standard Service Desk policy and process, including shift scheduling and performance metrics


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