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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Mid to Senior Level Enterprise Technical Support Engineer - **Company:** HORIZON 3, LLC - **Location:** Chicago, IL, United States (Remote available) - **Experience:** Experienced - **Salary:** $102,465.0 - $126,500.0 - **Contract:** Permanent contract - **Skills:** JavaScript (Programming Language), Active Directory, Application Programming Interfaces (APIs), Amazon Web Services, Authentication Protocols, Microsoft Azure, Backup Devices, Bash Shell, Cloud Computing, Cyber Security, Databases, Database Theory, Linux, Distributed Systems, Intrusion Detection and Prevention, Virtual Private Networks (VPN), Python (Programming Language), Network Troubleshooting, Lightweight Directory Access Protocols (LDAP), Linux System Administration, Networking Basics, NoSQL, OAuth, Open Source Technology, Performance Tuning, Windows PowerShell, Query Optimization, Role-Based Access Control, Ansible, Security Assertion Markup Language (SAML), Server Administration, Single Sign-On, SQL Databases, Systems Integration, TCP/IP, Tcpdump, Wireshark, Software Vulnerability Management, Datadog, Data Logging, Scripting, Enterprise Software Applications, Load Balancing, System Availability, Grafana, Reliability of Systems, Firewalls (Computer Science), Cloudformation, Amazon Relational Database Service, Containerization, Kubernetes, Infrastructure Automation Frameworks, Information Technology, Api Design, Restful APIs, Terraform, Docker - **Published:** September 4, 2026 - **Apply:** https://startup.jobs/senior-federal-technical-support-engineer-horizon3-ai-8797925 ## About the Role * Bachelor's degree in Computer Science, Information Technology, Engineering, or a related field (or equivalent professional experience). * 5+ years of relevant industry experience in technical support, systems administration, or cloud operations, ideally in an enterprise-level environment (e.g., supporting large-scale deployments for Fortune 500 clients). * Strong proficiency in Linux administration, including server configuration, performance tuning, security hardening, and troubleshooting in production environments. * Hands-on experience with Docker and containerization technologies, such as building, deploying, and managing containerized applications in orchestrated environments (e.g., Kubernetes or similar). * Solid understanding of cloud platforms (e.g., AWS, Azure, or GCP) and Infrastructure as Code (IaC) tools like Terraform, Ansible, or CloudFormation, with experience provisioning and managing cloud resources. * In-depth knowledge of networking fundamentals, including TCP/IP, firewalls, VPNs, load balancers, and network troubleshooting tools (e.g., Wireshark, tcpdump). * Basic scripting skills in languages such as Bash, Python, or PowerShell for automation of routine tasks, diagnostics, and simple workflow enhancements. * Demonstrated self-learning ability, evidenced by personal projects, home labs, certifications (e.g., AWS Certified Solutions Architect, Linux+, or equivalent), or contributions to open-source communities, with a track record of adapting to new technologies independently. * Experience equivalent to a junior cloud administrator role in an enterprise setting, managing multi-tenant environments, resource allocation, and compliance requirements. * Familiarity with identity management systems, including Role-Based Access Control (RBAC), Single Sign-On (SSO) protocols (e.g., OAuth, SAML), and directory services (e.g., Active Directory, LDAP). * Basic understanding of database concepts, including relational and schemaless databases (e.g., SQL vs. NoSQL), schema design, querying, and basic administration tasks. * Demonstrated experience troubleshooting, deploying, or maintaining cloud-based SaaS products for DoD and/or FedRAMP enclaves in production. * Must reside in the East Coast timezone, with additional preference for Washington D.C / Baltimore Metro areas., * Proven experience integrating and troubleshooting APIs, including RESTful services, authentication mechanisms, and API-driven automations in enterprise applications. * Familiarity with observability tools like Datadog, including monitoring, logging, and alerting for distributed systems to enhance system reliability and performance. * Basic experience with managed database services such as Amazon RDS, including setup, backups, scaling, and query optimization. * Full-stack coding proficiency in languages like Python, JavaScript, or Go, with experience developing custom tools or scripts for support automation. * Background in cybersecurity, including knowledge of threat detection, vulnerability management, encryption standards, and compliance frameworks (e.g., SOC 2, GDPR). ## Description We are seeking a motivated Mid to Senior Level Enterprise Technical Support Engineer with 5+ years of hands-on industry experience to join our high-performing support team. In this role, you will serve as a key technical resource for our enterprise customers, diagnosing and resolving complex issues related to cloud infrastructure, networking, and security. You'll collaborate with cross-functional teams to ensure seamless customer experiences, leveraging your expertise in Linux, containerization, and cloud technologies. This position requires a proactive self-learner who thrives in fast-paced enterprise environments and can handle escalated support tickets with minimal supervision. This position will focus on supporting our Federal Products consisting of FedRAMP and DoD IL4/5/6 environments., * Provide advanced technical support to enterprise customers via phone, email, chat, and remote sessions, troubleshooting issues across cloud, networking, and infrastructure domains. * Diagnose and resolve customer-reported problems, performing root cause analysis to prevent recurrence and ensure high availability of services. * Collaborate with engineering, product, and sales teams to escalate and resolve intricate technical challenges, while documenting solutions for knowledge sharing. * Assist in the deployment and optimization of customer environments, offering guidance on best practices for infrastructure as code (IaC) and containerized applications. * Monitor and respond to support tickets in a timely manner, maintaining SLAs and contributing to continuous improvement of support processes. * Mentor junior team members and contribute to internal training resources, fostering a culture of knowledge transfer and technical excellence. * Stay abreast of emerging technologies and industry trends to enhance support capabilities and customer satisfaction. ## Related Videos - [Keeping applications secure by evolving OAuth 2.0 and OpenID Connect](https://www.wearedevelopers.com/videos/100152-keeping-applications-secure-by-evolving-oauth-2-0-and-openid-connect) - [Leveraging Real time data in FSIs](https://www.wearedevelopers.com/videos/806-leveraging-real-time-data-in-fsis) - [Docker network without Docker](https://www.wearedevelopers.com/videos/1418-docker-network-without-docker) - [Shipping Faster with Less: Render on Cloud Hosting, AI Workloads, and the Future of DevOps](https://www.wearedevelopers.com/videos/1894-shipping-faster-with-less-render-on-cloud-hosting-ai-workloads-and-the-future-of-devops) - [Delay the AI Overlords: How OAuth and OpenFGA Can Keep Your AI Agents from Going Rogue](https://www.wearedevelopers.com/videos/1637-delay-the-ai-overlords-how-oauth-and-openfga-can-keep-your-ai-agents-from-going-rogue) - [Remote Driving on Plant Grounds with State-of-the-Art Cloud Technologies](https://www.wearedevelopers.com/videos/251-remote-driving-on-plant-grounds-with-state-of-the-art-cloud-technologies) ## Related Articles - [Highest Paying Tech Companies for Developers](https://www.wearedevelopers.com/magazine/220-highest-paying-tech-companies-for-developers) - [Is Software Engineering Over-Saturated?](https://www.wearedevelopers.com/magazine/418-is-software-engineering-over-saturated) - [Why Upskilling And Reskilling is Important For Developers](https://www.wearedevelopers.com/magazine/428-why-upskilling-and-reskilling-is-important-for-developers) - [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [What’s the Difference between a Junior, Mid, and Senior Developer?](https://www.wearedevelopers.com/magazine/238-what-s-the-difference-between-a-junior-mid-and-senior-developer)