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# Solutions Engineer

- **Company:** VAPI LLC
- **Location:** New York, NY, United States
- **Experience:** Experienced
- **Contract:** Permanent contract
- **Skills:** Application Programming Interfaces (APIs), Software Debugging, Session Initiation Protocols, Systems Integration, Twilio, Genesys, Large Language Models
- **Published:** September 4, 2026
- **Apply:** https://startup.jobs/solutions-engineer-ny-vapi-8732231

## About the Role

* You have 4+ years in a technical customer-facing role, such as pre-sales engineering, solutions architecture, customer engineering, or similar.
 * You can write code well enough to build a working integration, read an API response, and debug issues without immediately pulling in an engineer.
 * You have experience with voice, telephony, or contact center infrastructure, such as SIP, Twilio, Genesys, Five9, or similar systems.
 * You're comfortable speaking with both engineers and executives, and you adjust the level of detail without dumbing things down.
 * You're energized by technical sales: discovery, architecture, POCs, objection handling, and helping customers get live.

## Description

* 30 Day: Learn Vapi's product, customer use cases, sales motion, and common technical objections. Shadow enterprise calls, understand our voice-agent architecture, and start building fluency across telephony, LLM orchestration, integrations, and contact center workflows.
 * 60 Day: Own technical discovery and demos for active enterprise deals. Partner closely with AEs on account strategy, build customer-specific demos, help design POCs, and answer technical questions clearly and honestly.
 * 90 Day: Lead the technical side of enterprise deals from first call through close and go-live. Create reusable artifacts for the team, document integratio n patterns and common objections, and feed repeated product gaps back to engineering and product., * Build something worthy of love - Craft matters. We aim to build products and experiences customers genuinely love, not just tolerate.
 * Commit and follow through - We finish what we start and build trust by being people others can count on.
 * Why not today? - We value urgency and momentum. The fastest path to customer value usually wins.
 * Seek raw input - We go directly to customers, data, and teammates instead of relying on summaries or assumptions.
 * It's our problem - We operate as one team. We share credit, own mistakes together, and support each other when things get hard.
 * Be direct and kind - We give feedback clearly, respectfully, and without delay.


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