> Markdown version of [/jobs/ext/2719016-salesforce-administrator](https://www.wearedevelopers.com/jobs/ext/2719016-salesforce-administrator). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Salesforce Administrator - **Company:** Hower's Home Improvements, LLC - **Location:** United States - **Experience:** Experienced - **Contract:** Permanent contract - **Skills:** Artificial Intelligence, JIRA, Data Deduplication, Design Web Format, Cloud Services, Salesforce.Com, Technical Debt, GPT - **Published:** September 4, 2026 - **Apply:** https://startup.jobs/senior-salesforce-administrator-hybrid-joinhomebase-com-8277612 ## About the Role * 3+ years of hands-on Salesforce administration experience, primarily supporting Customer Support teams and being able to lean in on Sales Support when needed. * Salesforce Administrator certification required; Service Cloud Consultant certification strongly preferred. * Strong Service Cloud expertise-case management, queues, assignment and escalation rules, Omni-Channel, and Knowledge. * Strong declarative Salesforce skills-Flows, validation rules, the security/sharing model, and reports and dashboards. * Experience with ticketing and triage tools (Linear, Jira, or similar) and managing a high-volume request queue. * Familiarity with GTM tools that integrate with Salesforce (Talkdesk, Calendly, etc.). * Strong service orientation and clear communication-comfortable partnering directly with Sales and Support stakeholders. * Strong organizational skills-able to prioritize and move a high volume of requests with clarity. * AI fluency-comfortable using AI tools (ChatGPT, Claude) to streamline admin work, documentation, and troubleshooting. ## Description As our Salesforce Administrator, you'll play a pivotal role in enabling the teams that serve and grow our customers every day. Leveraging deep Sales and Service Cloud expertise, you'll own and optimize case management, queues, and support workflows that power our Customer Experience. You'll serve as the primary point of contact for Salesforce administration, triaging and resolving requests through Linear while ensuring our systems remain efficient, reliable, and scalable. Your work will directly improve team productivity, streamline operations, and help deliver exceptional experiences for our customers. These are the key ways you'll contribute and create impact in this role: * Own the full stack, day-to-day Service Cloud administration-case management, queues, assignment and escalation rules, Omni-Channel routing, macros, and the support workflows that keep the Customer Support team efficient. * Serve as the first responder for Salesforce admin requests from Sales and Support-user and license management, profiles and permission sets, page layouts, fields, list views, and report/dashboard updates. * Triage and manage the RevOps request queue in Linear-intake, prioritize, route, and resolve tickets; escalate complex builds to senior RevOps engineers with clear, well-scoped context. * Build and maintain declarative automation (Flows, validation rules, approval processes) that support Sales and Support processes without introducing technical debt. * Maintain data hygiene and integrity-deduplication, imports, mass updates, and routine data-quality monitoring. * Support the GTM tech stack integrations that touch Salesforce (Talkdesk, Calendly, etc.), partnering with senior team members on the more complex connections. * Create and maintain documentation, user guides, and lightweight training for Salesforce processes and Service Cloud workflows. * Use AI tools to accelerate your own work-drafting documentation, summarizing and triaging requests, troubleshooting, and speeding up routine configuration. ## Related Videos - [Building the Next Generation of Software](https://www.wearedevelopers.com/videos/100186-building-the-next-generation-of-software) - [ Evaluating AI models for code comprehension](https://www.wearedevelopers.com/videos/1462-evaluating-ai-models-for-code-comprehension) - [Improving quality with Agentic AI with Rovo Dev and Xray](https://www.wearedevelopers.com/videos/2005-improving-quality-with-agentic-ai-with-rovo-dev-and-xray) - [Leverage Cloud Computing Benefits with Serverless Multi-Cloud ML ](https://www.wearedevelopers.com/videos/78-leverage-cloud-computing-benefits-with-serverless-multi-cloud-ml) - [Integrate your Cognitive Assistant with 3rd-party DBs and software](https://www.wearedevelopers.com/videos/249-integrate-your-cognitive-assistant-with-3rd-party-dbs-and-software) - [Streaming AI Responses in Real-Time with SSE in Next.js & NestJS](https://www.wearedevelopers.com/videos/1630-streaming-ai-responses-in-real-time-with-sse-in-next-js-nestjs) ## Related Articles - [Highest Paying Tech Companies for Developers](https://www.wearedevelopers.com/magazine/220-highest-paying-tech-companies-for-developers) - [Best US AI Conferences for CTOs in 2026: Build vs. Buy, Vendor Evaluation, and Peer Intelligence](https://www.wearedevelopers.com/magazine/736-best-us-ai-conferences-for-ctos-in-2026-build-vs-buy-vendor-evaluation-and-peer-intelligence) - [Coffee with Developers - Maria Apazoglou - Making AI understandable for all in production](https://www.wearedevelopers.com/magazine/475-coffee-with-developers-maria-apazoglou-making-ai-understandable-for-all-in-production) - [Dev Digest 120 - Apple and peers](https://www.wearedevelopers.com/magazine/455-dev-digest-120-apple-and-peers) - [What Industries Outside of AI Are Hiring The Most AI Experts?](https://www.wearedevelopers.com/magazine/98-what-industries-outside-of-ai-are-hiring-the-most-ai-experts) - [What Are The Top Skills Required For Azure Developers?](https://www.wearedevelopers.com/magazine/77-what-are-the-top-skills-required-for-azure-developers)