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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Implementation Manager - **Company:** Ansa Company, Inc - **Location:** San Francisco, CA, United States - **Experience:** Experienced - **Contract:** Permanent contract - **Skills:** Application Programming Interfaces (APIs), Software as a Service, Computer Programming, System Configuration, Systems Integration, Api Design - **Published:** September 4, 2026 - **Apply:** https://startup.jobs/implementation-manager-ansa-company-8113884 ## About the Role * 3-5+ years of experience in implementation, technical account management, or customer onboarding-especially in fintech, payments, or SaaS. * A customer-first mindset, with a passion for making complex solutions feel simple and intuitive. * Technical fluency, including experience working with APIs, SDKs, system integrations, and financial technology solutions (coding experience is not required but is a plus). * Strong communication and problem-solving skills, with the ability to connect with clients across industries and levels of technical expertise. * Project management experience, with the ability to juggle multiple priorities in a fast-paced environment. * A growth mindset-you're adaptable, eager to learn, and excited about solving new challenges. * Experience working with diverse teams and customers, and a commitment to fostering an inclusive environment. * Own the outcome, do what it takes to keep merchant implementations on schedule and on track to deliver value to our customers. ## Description As an Implementation Manager, you'll be the bridge between our customers and our technology, ensuring seamless integrations and long-term success. You'll work closely with merchants ranging in size from mid-market through enterprise, and operate cross functionally across go-to-market, product, and engineering. If you love problem solving, project management and merchant collaboration, this is the role for you!, * Lead customer onboarding and implementation design and manage implementation plans for our merchants. Taking over after the sales process and sticking with the customer to ensure their success. * Understand and translate merchant business needs and ensure the solution we are creating with the merchant will meet ( exceed) their needs. * Provide hands-on support with API and SDK integrations, flow of funds, accounting, system configurations, and wallet launch best practices. * Educate and empower merchants ensuring they feel confident using our tools and maximizing their value. * Manage multiple projects simultaneously keeping projects on track with internal and external stakeholders informed. * Champion merchant feedback advocating for improvements that make our product more user-friendly and impactful. * Do what it takes to get merchants live, on time, with solid integrations which are designed for success., * Relentless drive - we work with focused intensity and follow through, even when it's hard. * Thoughtful execution - shipping work that's not just fast, but intentional. Think about how decisions today will affect us down the road. * Pride in your craft - we sweat the details and take our work personally, because it reflects who we are. * Kindness and trust - we give each other respect, empathy, and the benefit of the doubt. We assume good intent and act like teammates. ## Related Videos - [Why make use of an integration platform in today's software developments and infrastructure?](https://www.wearedevelopers.com/videos/758-why-make-use-of-an-integration-platform-in-today-s-software-developments-and-infrastructure) - [API Design - Getting Started](https://www.wearedevelopers.com/videos/33-api-design-getting-started) - [AI Agents & Agentic AI](https://www.wearedevelopers.com/videos/2017-ai-agents-agentic-ai) - [Photonic Computing: Programming a New Class of AI Accelerators (incl. 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