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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Systems & Data Specialist - **Company:** TechJobLinks - **Location:** Los Angeles, CA, United States - **Experience:** Experienced - **Salary:** $75,000.0 - $85,000.0 - **Contract:** Permanent contract - **Skills:** JavaScript (Programming Language), Application Programming Interfaces (APIs), Artificial Intelligence, BASIC (Programming Language), Information Engineering, Internet Recruiting, Python (Programming Language), Automation of Marketing, Performance Tuning, Data Streaming, Systems Integration, Scripting, Zapier, Low-code, Virtual Agents, Api Design, Zendesk, Webhooks - **Published:** September 4, 2026 - **Apply:** https://startup.jobs/systems-data-specialist-puffco-8136816 ## About the Role * 2+ years of hands-on Customer Support platform administration, including triggers, automations, views, and macros * Working knowledge of APIs and webhooks; you've connected systems before and understand how data moves between them * Experience maintaining or building CRM integrations in a support context * Strong documentation habits and a systematic approach to troubleshooting * Comfortable operating independently and managing competing priorities in a fast-moving environment * Clear communicator who can translate technical concepts for non-technical stakeholders Nice to Have * Experience with low-code automation platforms (Zapier, Workato, or similar) * Familiarity with scripting or basic coding (JavaScript, Python) * Prior exposure to AI agent platforms or chatbot tooling (Zendesk AI, OpenAI, or similar) * Background in e-commerce, DTC, or consumer product support environments * Experience working within or alongside an engineering team ## Description We are seeking a technically sharp and process-oriented Systems & Data Specialist to own the backbone of how our customer support team operates. This role sits at the intersection of Customer Support operations and technical infrastructure. You'll partner closely with the VP of Customer Support and the Director of Data Engineering to deliver high-impact automations and infrastructure and enable high quality customer support data. What's The Role About: Platform Logic * Own the day-to-day health of Zendesk, including triggers, automations, and complex macros * Ensure customer support form submissions route into Zendesk as properly structured tickets, with the right fields, tags, and assignee logic applied * Architect and maintain routing logic, SLA policies, and ticket workflows that keep the support queue operating efficiently * Audit and continuously improve platform configuration to eliminate friction for agents and customers alike * Document systems thoroughly so institutional knowledge lives in the organization System Integrations * Ensure seamless data flow between Zendesk and our CRM, proactively identifying and resolving sync issues * Build and maintain webhooks and API-based connections that tie our support stack together * Partner with the broader tech team to scope and implement integrations as our tooling evolves * Monitor integration health and own incident response when the pipeline breaks AI Enablement * Lead the setup, training, and ongoing optimization of the Zendesk AI agent as the organization's capability matures * Define intent taxonomy and conversation flows that reflect how our customers actually communicate * Analyze deflection rates, CSAT, and resolution data to tune AI performance over time, Puffco's recruitment policies are designed to place the most highly qualified persons available in a timely and efficient manner. Puffco may pursue all avenues available, including promotion from within, employee referrals, outside advertising, employment agencies, Internet recruiting, job fairs, college recruiting and search firms. ## Related Videos - [HR ROBO SAPIENS: Decoding AI Agents and Workflow Automation for Modern Recruitment](https://www.wearedevelopers.com/videos/1470-hr-robo-sapiens-decoding-ai-agents-and-workflow-automation-for-modern-recruitment) - [Agentic employees in world's most downloaded FinTech app](https://www.wearedevelopers.com/videos/100123-agentic-employees-in-world-s-most-downloaded-fintech-app) - [The AI Agent Path to Prod: Building for Reliability](https://www.wearedevelopers.com/videos/1523-the-ai-agent-path-to-prod-building-for-reliability) - [Beyond Webhooks: The Future of Scalable API Event Delivery](https://www.wearedevelopers.com/videos/100312-beyond-webhooks-the-future-of-scalable-api-event-delivery) - [Creating bots with Dialogflow CX](https://www.wearedevelopers.com/videos/587-creating-bots-with-dialogflow-cx) - [Get Your Stack Together: Building the Right Recruiting Tech](https://www.wearedevelopers.com/videos/1295-get-your-stack-together-building-the-right-recruiting-tech) ## Related Articles - [Is Software Engineering Over-Saturated?](https://www.wearedevelopers.com/magazine/418-is-software-engineering-over-saturated) - [Highest Paying Tech Companies for Developers](https://www.wearedevelopers.com/magazine/220-highest-paying-tech-companies-for-developers) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [Why Upskilling And Reskilling is Important For Developers](https://www.wearedevelopers.com/magazine/428-why-upskilling-and-reskilling-is-important-for-developers) - [The Best Job Search Websites of 2025](https://www.wearedevelopers.com/magazine/368-the-best-job-search-websites-of-2025) - [Best Paying Jobs in Technology](https://www.wearedevelopers.com/magazine/256-best-paying-jobs-in-technology)