> Markdown version of [/jobs/ext/2719152-systems-support-engineer](https://www.wearedevelopers.com/jobs/ext/2719152-systems-support-engineer). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Systems Support Engineer - **Company:** ThoughtWorks - **Location:** Cincinnati, OH, United States (Remote available) - **Experience:** Expert - **Salary:** $76,000.0 - $115,000.0 - **Contract:** Permanent contract - **Skills:** Java (Programming Language), Agile Methodology, Artificial Intelligence, Software Bug Management, Continuous Delivery, Continuous Integration, Relational Databases, Software Debugging, DevOps, Programming Tools, HP Systems Insight Manager, Python (Programming Language), Machine Learning, Open Source Technology, Scrum Methodology, Prometheus, SQL Databases, Datadog, Data Logging, ReactJS, Grafana, Containerization, AngularJS, Non-relational Database, Atlassian Bamboo, Docker, Jenkins, Databricks, Programming Languages - **Published:** September 4, 2026 - **Apply:** https://startup.jobs/senior-systems-support-engineer-referrals-only-8935971 ## About the Role * You have experience working on programming languages such as Java, React, Angular an understanding of scripting languages such as Python. * You must possess strong debugging and triaging skills to troubleshoot code effectively. * You have experience working with relational databases such as SQL & DataBricks. * You have experience working with containerization tools such as Docker and CI/CD tools such as Jenkins and Azure pipelines. * You have experience working with relational or non-relational databases. * You have an understanding of application monitoring tools such as DataDog, Prometheus or Grafana, the different metrics that go with it and are able to generate reports and take corrective actions. * You have the ability to ensure that the deliverables, namely bug fixes and enhancements to the existing codebase, are high-quality and well-tested. * You are comfortable with Agile methods, such as Scrum and/or Kanban. * Bonus: AI/ML experience and familiarity with AI-driven development tools. Professional Skills * You enjoy influencing others and always advocate for technical excellence while being open to change, when needed. * You have good communication and articulation skills. * You have a presence in the external tech community and willingly share your expertise with others via speaking engagements, contributions to open source, blogs and more. * You are resilient in ambiguous situations and can approach challenges from multiple perspectives. * You advocate for and implement cloud best practices in the areas of resource optimization, monitoring and alerting. * You advocate for security best practices and implementation of the same. * You can guide and mentor junior-level consultants. * You are willing to be part of a rotation- and need-based 24x7 available team. ## Description * You will use your skills in incident management processes and tools, application monitoring metrics and tooling to generate reports and take corrective actions. * You will understand complex application systems and find your way through them to debug a business impacting issue. * You will follow standards and best practices to bring operational efficiencies, stability and availability of the system. * You will use continuous delivery practices to evolve, support and deliver high-quality software, as well as value to end customers, as early as possible while working in a collaborative, value-driven teams to build innovative customer experiences for our clients. * You will leverage your knowledge regarding the different logging techniques (various levels) and use them for alerting, monitoring and identifying the root cause of incidents. * You will efficiently use DevOps tools and practices to deploy and run software. * You will act as a mentor for less experienced peers through both your technical knowledge and leadership skills. * You will apply the latest technology thinking from our Technology Radar to solve client problems., There is no one-size-fits-all career path at Thoughtworks: however you want to develop your career is entirely up to you. But we also balance autonomy with the strength of our cultivation culture. This means your career is supported by interactive tools, numerous development programs and teammates who want to help you grow. We see value in helping each other be our best and that extends to empowering our employees in their career journeys. Responsible Use of AI in Recruitment At Thoughtworks, we use AI tools to support our recruitment team with administrative tasks such as drafting communications, scheduling interviews and writing job descriptions. Crucially, our AI tools do not screen, assess, rank or make hiring decisions. Every application is reviewed by our team and all selection decisions are made exclusively by our interviewers and hiring managers. We are committed to fairness and responsible AI. We actively manage our AI systems by testing, monitoring for biased outcomes and implementing mitigation measures. We hold our third-party vendors to these same high standards through a rigorous governance process. For additional information, please see our full Thoughtworks AI Policy for Recruitment., Thoughtworks is committed to providing reasonable accommodations to qualified applicants with disabilities or sincerely held religious beliefs, practices, or observances, in accordance with applicable law. If you need a reasonable accommodation to complete any part of the application process, participate in interviews, or otherwise engage in the hiring process, you may request an accommodation by completing this form or speaking with your recruiter. Requests may be made at any stage of the application or interview process. Once a request is received, Thoughtworks will engage in an interactive process with the applicant to determine an appropriate accommodation. Applicants are not required to disclose medical diagnoses or detailed personal information in order to request an accommodation. All accommodation requests will be handled in a timely, confidential, and respectful manner, consistent with applicable legal requirements. Requesting an accommodation will not negatively affect your consideration for employment. Company prohibits retaliation against any applicant for requesting an accommodation or participating in the accommodation process. Accommodations made during the recruitment process are not a guarantee of future or continued accommodations once hired. If you are hired by Thoughtworks, and require an accommodation to perform the essential functions of your role, you may be asked to engage in our reasonable accommodation process. ## Related Videos - [Psychological Safety in Software Engineering - Jenny-Margrethe Vej & Alexandra Hou Aldershaab](https://www.wearedevelopers.com/videos/2142-psychological-safety-in-software-engineering-jenny-margrethe-vej-alexandra-hou-aldershaab) - [Docker Compose: Rediscovered](https://www.wearedevelopers.com/videos/1978-docker-compose-rediscovered) - [From DevOps to Scaled DevOps: How We’re Rebuilding Continuous Delivery as a Platform](https://www.wearedevelopers.com/videos/100018-from-devops-to-scaled-devops-how-we-re-rebuilding-continuous-delivery-as-a-platform) - [5 steps for running a Kubernetes environment at scale](https://www.wearedevelopers.com/videos/88-5-steps-for-running-a-kubernetes-environment-at-scale) - [#90DaysOfDevOps - The DevOps Learning Journey](https://www.wearedevelopers.com/videos/548-90daysofdevops-the-devops-learning-journey) - [My journey into DevOps world - How it all started!](https://www.wearedevelopers.com/videos/545-my-journey-into-devops-world-how-it-all-started) ## Related Articles - [How We Built a Worry-Free System That Runs for 10+ Years – And What We’d Do Again](https://www.wearedevelopers.com/magazine/751-how-we-built-a-worry-free-system-that-runs-for-10-years-and-what-we-d-do-again) - [Is Software Engineering Over-Saturated?](https://www.wearedevelopers.com/magazine/418-is-software-engineering-over-saturated) - [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs) - [Dev Digest 120 - Apple and peers](https://www.wearedevelopers.com/magazine/455-dev-digest-120-apple-and-peers) - [Dev Digest 121 - AI goes offline](https://www.wearedevelopers.com/magazine/456-dev-digest-121-ai-goes-offline) - [The 8 Best Code Testing Tools](https://www.wearedevelopers.com/magazine/402-the-8-best-code-testing-tools)