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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Senior Coordinator, Technical Support Services job in Houston - **Company:** Baylor College of Medicine - **Location:** Houston, TX, United States - **Experience:** Expert - **Salary:** $57,320.0 - $67,435.0 - **Contract:** Permanent contract - **Skills:** Microsoft Windows, Macintosh Computers, Apple Mac Systems, Cisco Systems VPN Client, Computer Networks, Desktop Computing, Microsoft Office, SAP (Applications), Symantec Endpoint Protection, Symantec, Peripherals, Information Technology, Laptops - **Published:** September 4, 2026 - **Apply:** https://jobs.diversity.com/career/2474171/senior-coordinator-technical-support-services-texas-tx-houston ## About the Role * High School diploma or GED. * Four years of relevant experience. Preferred Qualifications * Associates' degree in Computer Science, Management Information Systems or Information Technology related field. * Working in an academic medicine environment. * Experience working with MAC Computers. Work Authorization Requirement: This position is not eligible for visa sponsorship. Candidates must be legally authorized to work in the United States at the time of application and throughout the duration of employment. ## Description The Senior Coordinator, Technical Support Services serves as a highly trained, front-line representative for the Office of Information Technology (OIT), delivering innovative, world-class, customer support to a large, complex and constantly changing organization. The Technical Support Services Senior Coordinator identifies, diagnoses and resolves first and second-tier Desktop computer technical issues, and as necessary, escalates issues to more experienced team members, including the senior, team lead and manager, and/or subject matter experts in other areas of OIT. Work performed by the analyst includes, but is not limited to on-site support in the installation and troubleshooting of Applications and Operating Systems, Computer network connectivity troubleshooting, and repair of hardware systems such as workstations (Macs and PCs), peripheral equipment such as printers, scanners, webcams and other connected peripherals., * Resolves more complex and non-routine hardware related issues on Dell desktops and laptops, Lenovo desktops and laptops and iMac desktops and MAC notebooks. Peripheral testing and troubleshooting on devices like HP printers, HP and Kodak scanners, Logitech webcams and Dell speakers. * Troubleshoots software related issues on Windows 7 and Windows 10 Operating Systems on Dell and Lenovo desktops and laptops. * Troubleshoots MAC OS X instability issues. * Installs Applications like Office 365, Cisco VPN, SAP, Symantec Endpoing Encryption, Symantec Endpoint Protection as well as resolve issues with those apps and others that are unique to Baylor. * Provides creative and thoughtful technical solutions using approved methods in accordance with established procedures and service levels. * Performs other job-related duties as assigned. ## Related Videos - [Building a Cross-Platform BLE Client with Kotlin Multiplatform and Kable](https://www.wearedevelopers.com/videos/100250-building-a-cross-platform-ble-client-with-kotlin-multiplatform-and-kable) - [Agentic employees in world's most downloaded FinTech app](https://www.wearedevelopers.com/videos/100123-agentic-employees-in-world-s-most-downloaded-fintech-app) - [Closing Keynote by Joel Spolsky](https://www.wearedevelopers.com/videos/615-closing-keynote-by-joel-spolsky) - [Synthetic Insiders: The New AI Risk to Your Org](https://www.wearedevelopers.com/videos/100057-synthetic-insiders-the-new-ai-risk-to-your-org) - [Back(end) to the Future: Embracing the continuous Evolution of Infrastructure and Code](https://www.wearedevelopers.com/videos/440-back-end-to-the-future-embracing-the-continuous-evolution-of-infrastructure-and-code) - [The Developer Workstation Blind Spot: Why Your Security Stack Can't See What Matters Most](https://www.wearedevelopers.com/videos/100254-the-developer-workstation-blind-spot-why-your-security-stack-can-t-see-what-matters-most) ## Related Articles - [System change: restart as developer?](https://www.wearedevelopers.com/magazine/39-system-change-restart-as-developer) - [Best Companies to Work For in Berlin: Top 14 Companies in 2023 ](https://www.wearedevelopers.com/magazine/188-best-companies-to-work-for-in-berlin-top-14-companies-in-2023) - [Finding IT & Technology English-speaking Jobs in Germany ](https://www.wearedevelopers.com/magazine/446-finding-it-technology-english-speaking-jobs-in-germany) - [Starter Kit For Job Applications For Developers](https://www.wearedevelopers.com/magazine/7-starter-kit-for-job-applications-for-developers) - [The Best Job Search Websites of 2025](https://www.wearedevelopers.com/magazine/368-the-best-job-search-websites-of-2025) - [Top 6 Hackathons for Developers in 2023](https://www.wearedevelopers.com/magazine/263-top-6-hackathons-for-developers-in-2023)