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# IT Analyst

- **Company:** Ford Motor Company
- **Location:** Washington, DC, United States
- **Experience:** Expert
- **Salary:** $70,000.0 - $95,000.0
- **Contract:** Permanent contract
- **Skills:** Multitier Architecture, Microsoft Windows, Issue Tracking Systems, Remote Service Software, Office365
- **Published:** September 4, 2026
- **Apply:** https://www.careerjet.com/job/usf1c5ad7cc90f30c918c9feb9f72fcd3c/eaa

## About the Role

* 5+ years of desktop and end-user support experience
 * Associate's degree required and further education is preferred
 * Technical certifications are strongly preferred
 * Experience in a large law firm or other professional services firm preferred
 * Hands-on experience working with the Windows enterprise and Microsoft 365 applications
 * Working knowledge of remote support tools, ticketing systems, and legal industry applications

## Description

* Deliver Tier II deskside and remote support to the firm's end-users
 * Keep track of service tickets and ensure their timely resolution
 * Handle the imaging, configuration, and maintenance of the tech equipment
 * Provide support in the procurement of hardware and tech equipment and oversee inventory


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