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# Desktop / Field Support Technician

- **Company:** CYNET SYSTEMS INC.
- **Location:** Troy, NY, United States
- **Salary:** $37,440.0 - $47,840.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Active Directory, Software Applications, Microsoft Azure, Desktop Computing, Key Management, Microsoft Office, Software Engineering, Tablet Computers, Microsoft InTune, Information Technology, Laptops, Servicenow
- **Published:** September 4, 2026
- **Apply:** https://www.careerjet.com/jobad/us209e919dee04b3210f08e85c98171631

## About the Role

* Excellent skills in user IT infrastructure including Desktops, Laptops, Printers, Handhelds, and Smartphones.
 * Strong technical skills in Microsoft Windows 11 and legacy versions.
 * Proficiency in Office 365, Teams, Google, and Service Now.
 * Administration experience of Azure, Intune, and MS Active Directory users, groups, policies, and management concepts.
 * Basic knowledge of LAN technologies and hardware.
 * Ability to support video conferencing equipment technically.
 * Strong verbal and written communication skills.

## Description

* Provide Deskside, OSS, and FSO technical support for Desktop PCs, Laptops, Tablets, Smart Phones, and Desk telephony.
 * Support AV equipment, Comms room devices, desk cabling, and software installation.
 * Perform specification, installation, and testing of computer systems and peripherals within established standards.
 * Diagnose and resolve unique, non-recurring problems by interacting with application software and operating systems.
 * Work self-sufficiently to perform fault diagnostics and deliver user requirements while maintaining SLAs.
 * Accurately test, identify, repair, and document end user technical issues relating to Desktop support.
 * Provide 2nd line IT support to the business community ensuring requirements are met within agreed service level agreements.
 * Utilize customer ticketing systems to ensure timely delivery of service and provide regular professional updates to users.
 * Provide infrastructure administration functions.
 * Provide on-site cover as part of a shift arrangement.
 * Troubleshoot and resolve software issues including OS Imaging/reimaging and associated systems administration.
 * Take ownership of issues through to resolution on all appropriate requests.
 * Categorize and prioritize end user support requests and service requests.
 * Perform asset inventory activities as needed.
 * Provide end user training and guidance on the use of hardware and software.
 * Recommend and perform upgrades to end user devices.
 * Work effectively in both BAU and project-based environments requiring flexibility and teamwork.

Skills:

 * Desktop Support.
 * Field Support.
 * Troubleshooting.
 * Windows 11.
 * Office 365.
 * Azure.
 * Intune.
 * Active Directory.
 * LAN.
 * Service Now.

Due to nature of job The candidate must have Ability to move equipment associated with service requests.


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