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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Associate, Infrastructure Services Analyst - **Company:** LIFE AT BALANCE - **Location:** Lake Mary, FL, United States - **Experience:** Expert - **Contract:** Permanent contract - **Skills:** Artificial Intelligence, Data Analysis, Business Process Modeling, Data Governance, Knowledge Management, Requirements Management, Software Engineering, Trusted Systems, Software Vulnerability Management, Enterprise Software Applications, Microsoft Power Automate, Servicenow - **Published:** September 4, 2026 - **Apply:** https://www.dice.com/job-detail/cdf602a1-d33b-4154-88f0-59b039c7c955 ## About the Role * 2-5 years of experience in technology, operations, risk, governance, audit, or control functions within Financial Services * Strong analytical, problem-solving, and stakeholder management skills * Ability to drive cross-functional initiatives and deliver results in a fast-paced environment * Excellent written and verbal communication skills, including executive-level reporting * Passion for continuous improvement, automation, AI, and process optimization * Experience working in regulated or complex enterprise environments Preferred Qualifications * Experience in technology governance, SSSDLC, change management, production services, technology risk, or controls * Strong understanding of TECM/SSSDLC, Incident, Problem, and Change Management processes * Ability to partner across multiple stakeholders to drive governance and strategic outcomes * Experience supporting audit remediation, regulatory initiatives, control monitoring, and continuous improvement * Strong analytical, communication, and stakeholder management skills * Experience leveraging AI, automation, and data-driven insights to modernize governance and risk management Leadership Scope * Influence and collaborate across multiple Engineering stakeholder groups * Drive governance, transformation, and continuous improvement initiatives * Champion innovation, automation, and operational excellence ## Description We're seeking a future team member for the role of Senior Associate, Infrastructure Services to join our Production Services Governance team. This role is located in NY/PGH/Lake Mary. In this role, you'll make an impact in the following ways: * Responsible for supporting the governance, oversight, and continuous improvement of BNY's Technology Enterprise Change Management (TECM) Framework /Secure Systems & Software Development Lifecycle (SSSDLC), Request for Change (RFC), Incident (INC), Availability (AVL), and Problem Management (PRB) processes * Partner across Engineering, Production Services, Risk, and Audit teams to strengthen control effectiveness, drive audit readiness, ensure regulatory sustainability, and advance strategic modernization initiatives through automation and AI-enabled capabilities * AI, Automation & Governance Modernization + Champion the adoption of BNY's AI capabilities - including Digital Engineer, Windsurf, Eliza, and Microsoft Copilot - to transform day-to-day governance, risk management, policy oversight, and control BAU + Identify opportunities to embed AI throughout the Secure System & Software Development Lifecycle (SSSDLC), enabling teams to improve requirements quality, development efficiency, testing effectiveness, control compliance, and production resiliency + Drive the use of AI for governance activities including policy analysis, control monitoring, audit evidence collection, risk assessments, issue management, reporting, and regulatory preparedness + Leverage AI-assisted insights to proactively identify control gaps, emerging risks, recurring issues, and opportunities for process simplification and automation * Governance Forums & Executive Reporting + Partner with Engineering and senior technology leaders to drive strategic governance forums that support enterprise decision-making and oversight + Support governance for the Technology & Cyber Resiliency Council, Technology & Cyber Resiliency Forum, Production Services Governance Forum, and Enterprise Software Delivery Council (ESDC) + Lead the development of the monthly Technology & Cyber Resiliency Newsletter * Policy, Standards & Procedure Management + Maintain 30+ TECM/SSSDLC/RFC and 6 INC/AVL/PRB policy, standard, and procedure documents. + Ensure alignment and traceability across policies, standards, procedures, and associated controls. * Control Monitoring + Drive ongoing maturity of TECM/SSSDLC and INC/AVL/PRB Risk & Control Self-Assessments (RCSA) + Oversee monitoring and governance of 62 SSSDLC and 8 Vulnerability Management controls + Identify, analyze, and escalate control deviations requiring platform remediation * Audit Remediation & Control Assurance + Coordinate remediation across high-priority audit findings impacting software delivery, testing, requirements management, and data governance + Perform control effectiveness reviews and monthly sampling to validate framework compliance and operational execution. + Advance automation and AI-enabled capabilities to reduce manual effort and improve scalability * Strategic Roadmap & Continuous Improvement + Support development and execution of the TECM/SSSDLC and INC/AVL/PRB strategic roadmap + Assess current-state frameworks against industry standards, regulatory expectations, and emerging market practices + Identify opportunities to streamline processes, modernize controls, and leverage automation and AI * ServiceNow Product & Backlog Governance + Manage intake, requirement refinement, and prioritization of ServiceNow enhancements supporting Change Management, Permit-to-Operate (PTO), Incident Management, Problem Management, Business Impact Management, Knowledge Management + Maintain a prioritized backlog aligned to business objectives and delivery capacity + Ensure user stories, requirements, acceptance criteria, and dependencies are clearly defined before development ## Related Videos - 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