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# Technical Support Specialist in Fort Lauderdale

- **Company:** Energy Jobline
- **Location:** Fort Lauderdale, FL, United States
- **Contract:** Permanent contract
- **Skills:** Software Applications, Information Technology
- **Published:** September 4, 2026
- **Apply:** https://www.energyjobline.com/job/technical-support-specialist-fort-lauderdale-31452798

## About the Role

* Formal education in Information Technology, Electronics, Electrical Technology, Mechanical Technology, or related technical fields.
 * Basic understanding of electrical concepts and electronic systems.
 * Knowledge of mechanical functions and troubleshooting techniques.
 * Strong analytical and problem-solving skills.
 * Effective verbal and written communication skills.
 * Proficiency in standard computer applications and technical documentation., * Knowledge of the operation and functionality of Fuel Management Systems (FMS).
 * Previous experience in technical support, product service, warranty administration, or related technical fields.
 * Familiarity with quality management processes and documentation.

Working Conditions

 * Office-based environment with occasional interaction with products, equipment, and testing devices.
 * May require occasional travel for training, customer support, or product evaluation.
 * Must be able to occasionally lift and move products, equipment, and materials weighing up to 80 pounds, with or without reasonable accommodation.

## Description

The Technical Support Specialist is responsible for providing technical support and troubleshooting assistance related to the company's electrical, electronic, mechanical, and hydraulic products. This role serves as a key resource for customers and internal teams, ensuring timely resolution of technical issues while maintaining accurate documentation of quality and warranty-related activities., * Provide technical support on electrical, electronic, and mechanical aspects of company products.

 * Diagnose and resolve product-related technical issues through phone, email, and other communication channels.
 * Process, investigate, and document Quality Notifications in accordance with company procedures.
 * Evaluate, process, and document product warranty claims.
 * Maintain accurate records of technical support activities, quality notifications, and warranty transactions.
 * Collaborate with engineering, quality, sales, and service teams to resolve product issues and improve customer satisfaction.
 * Assist in identifying recurring product concerns and recommending corrective actions.
 * Support internal IT systems as needed.
 * Perform additional duties and special projects assigned by the supervisor., * Reports directly to the Technical Support Supervisor or designated manager.
 * Works closely with Quality, Engineering, Sales, Service, and Operations teams to support product performance and customer satisfaction.


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