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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # System Administrator - **Company:** General Dynamics Information Technology - **Location:** Livermore, CA, United States - **Experience:** Expert - **Salary:** $111,155.0 - $150,385.0 - **Contract:** Permanent contract - **Skills:** Biometrics, Configuration Management, CompTIA Security+, Linux, Monitoring of Systems, Network Connections, Network Administration, Ping (Networking Utility), Simple Network Management Protocols, Wireshark, Information Technology, SolarWinds (Software), Splunk - **Published:** September 4, 2026 - **Apply:** https://gdit.wd5.myworkdayjobs.com/External_Career_Site/job/USA-CA-Livermore/Senior-System-Administrator--MSO-_RQ222682-1/apply ## About the Role * 8+ years of directly related experience in IT / Network administration and support. * TS/SCI or DoE Q Clearance * Experience with monitoring tools such as SolarWinds, Splunk, or WireShark. * Have a working knowledge of critical physical infrastructure (including HVAC, Power, UPS, etc.) that is utilized to support mission operations Desired Qualifications * Experience with Linux and Windows system administration and networking background is preferable. Required Education/Certifications * DoD 8570 Compliant Certifications are required, Years of Experience 8 + years of related experience * may vary based on technical training, certification(s), or degree Certification CompTIA Security+ CE | CompTIA - CompTIA Travel Required Less than 10% Citizenship ## Description Mission Support Operator (MSO) provides 24/7, 365, 12hrs shift, Tier 1/2 operational support to end customers and users in the field/worldwide. * Monitor the performance and capacity of end-to-end IT computer systems using a variety of specialized software applications/tools. * Triage hardware, software, and environmental faults, alerts, or malfunctions. * Understand the basic principles of Mobile Phone and Radio Frequency Spectrum/technology. * When an issue is identified, the MSO works to determine the cause of the problem, provide situational awareness and resolution to the user community. * Serve as first responder and 'one-stop shop' for all site issues, requiring a broad level of knowledge of high priority systems across a multi-location enterprise. * This is similar to a civilian Emergency Operations Center for Police/Sheriff Department, but it is not the same; however, we action 911 notifications. * This is not a traditional Network Engineer or System Administration role; however, having either background speeds up training so you can be proficient in 6 - 12 months. * This role is "mission critical"; therefore, are demanding and challenging. This is NOT a role that can be trusted to be performed in a remote capacity, must be ON SITE. * Person, we seek must have a solid Information Technology foundation. * Panama Shift Schedule | 24/7 Shift Coverage. * Panama Shift is a rotating shift pattern that uses multiple teams and two 2-hr shifts to provide 24/7 coverage. The working and non-working days typically follow this pattern: 2 days on, 2 days off, 3 days on, 3 days off. Each team may work the same shift (day or night) for 2-3 months then switches over to the other shift for the next 2-3 months. The rotation helps ensure equity regards to work life balance for all members of team. Other duties include: * Monitoring, recognition, evaluation, and correction of IT systems, network, and satellite ground stations. * Interfacing with the user community, Mission Directors, System Administrators, Network Engineers, external sites, and other system operators as required for real-time detection, isolation, and resolution of problems. * 24/7/365 Operational Support to customers and users in the field * Utilize SolarWinds, Splunk, WireShark (and other monitoring tools) to monitor internal and external hardware, software, network connectivity, status IT infrastructure (utilizing ping, SNMP traps, customer scripts) - and utilizing established TTP's to respond to issues * Provide support to Networking team, including Layer 1/2/3 type activities and documentation/design. * Perform analysis (in both real-time and post-event) on key mission capabilities and provide feedback to internal and external customers. * Maintain a positive, professional, and helpful working relationship with our customers. * Perform daily, weekly, monthly, and quarterly functional checks on systems and capabilities, also perform inspections on critical hardware and infrastructure. * Provide support to the Engineering staff for testing and validation of new software releases and network connections. * Support Configuration Management functions (Incidents, Assets) utilizing BMC Remedy. * Respond to customer voice and electronic support requests. * Respond to real time, mission critical situations (response defined in minutes). * Participate in internal and external scheduled exercises. * Create, maintain, and update SOP/TTP documentation ## Related Videos - [What makes Cybersecurity different for critical infrastructure?](https://www.wearedevelopers.com/videos/571-what-makes-cybersecurity-different-for-critical-infrastructure) - [How I saved 200K/yr in direct costs writing 0 code lines in K8s](https://www.wearedevelopers.com/videos/1055-how-i-saved-200k-yr-in-direct-costs-writing-0-code-lines-in-k8s) - [Our journey with Spring Boot in a microservice architecture](https://www.wearedevelopers.com/videos/511-our-journey-with-spring-boot-in-a-microservice-architecture) - [Docker network without Docker](https://www.wearedevelopers.com/videos/1418-docker-network-without-docker) - [Security Pitfalls for Software Engineers](https://www.wearedevelopers.com/videos/726-security-pitfalls-for-software-engineers) - [MySQL Protocol Features You Should Be Aware Of](https://www.wearedevelopers.com/videos/100267-mysql-protocol-features-you-should-be-aware-of) ## Related Articles - [How We Built a Worry-Free System That Runs for 10+ Years – And What We’d Do Again](https://www.wearedevelopers.com/magazine/751-how-we-built-a-worry-free-system-that-runs-for-10-years-and-what-we-d-do-again) - [Best Paying Jobs in Technology](https://www.wearedevelopers.com/magazine/256-best-paying-jobs-in-technology) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [Top-Paying Tech Jobs (with Salaries)](https://www.wearedevelopers.com/magazine/372-top-paying-tech-jobs-with-salaries) - [A Guide to Green Tech and Green IT Careers](https://www.wearedevelopers.com/magazine/374-a-guide-to-green-tech-and-green-it-careers) - [System change: restart as developer?](https://www.wearedevelopers.com/magazine/39-system-change-restart-as-developer)