> Markdown version of [/jobs/ext/2719698-technical-lead](https://www.wearedevelopers.com/jobs/ext/2719698-technical-lead). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Technical Lead - **Company:** PerfectServe, Inc. - **Location:** United States (Remote available) - **Experience:** Expert - **Salary:** $66,560.0 - **Contract:** Internship / Graduate position - **Skills:** Artificial Intelligence, Software as a Service, Cloud Computing, Data Mapping, EHealth, Tools for Reporting - **Published:** September 4, 2026 - **Apply:** https://www.builtincolorado.com/job/technical-lead-us-remote/11009183?handler=ApplyRedirect ## About the Role * Strong technical expertise and ability to apply PerfectServe solutions in complex environments. * Ability to manage multiple tasks and resolve technical issues under pressure. * Excellent relationship-building, written, and verbal communication skills. * Exceptional customer service mindset with a commitment to exceeding expectations. * Adaptability, strong work ethic, and motivation to grow professionally., * Bachelor's degree or equivalent experience. * 1+ years experience with PerfectServe implementation or support preferred. * 2+ years experience supporting SaaS customers or troubleshooting technical workflows. * Healthcare or clinical workflow experience preferred. * Proficiency in reporting tools (e.g., Looker) is a plus. * Ability to travel occasionally (less than 10%). ## Description Provides tier-three technical support for SaaS healthcare customers, resolving escalated issues and managing complex configuration changes. Partners with account teams and clients to optimize clinical workflows, improve adoption, train users, analyze reports, document solutions, and communicate product feedback. Requires strong technical troubleshooting, customer service, and relationship-building skills, with occasional travel under 10%., The Technical Lead supports a portfolio of customers and provides technical expertise to account teams and clients, driving optimization, adoption, and ensuring service excellence. This role delivers tactical day-to-day support, manages escalated issues, and oversees complex configuration changes for all business segments. What You Will Do * Provide tactical day-to-day technical support to operational contacts. * Understand clinical workflows and apply PerfectServe solutions to improve them. * Partner with customer contacts to enhance adoption, train on self-administration best practices, and optimize account configurations. * Utilize Zendesk to ensure accurate and timely resolution of service requests in collaboration with the Support Center. * Manage, resolve and document complex and escalated requests and configuration changes. * Prepare and analyze reports for business reviews, utilizing custom reporting and analytics tools. * Contribute to product, process, and best practice documentation. * Provide tier-three technical support and collaborate on product feedback and enhancement requests. * Investigate and thoroughly document reported technical client concerns, We offer a salary range of $50,000 - $55,000 USD per year, with compensation tailored to your background, strengths, and potential to grow within the team. The salary range listed for this role reflects our commitment to pay transparency and is based on market data, internal equity, and the scope of responsibilities. compensation will be determined by a combination of factors, including the candidate's experience, skills, and the specific team or product area they support.We regularly review compensation across the company to ensure fairness and consistency. If you are a current employee and have questions about how your compensation aligns with our ranges, we encourage you to speak with your manager or People Operations., Lead customer implementations of healthcare data platform solutions by configuring the Smile platform, scripting, troubleshooting, designing technical solutions, and providing architectural guidance. Collaborate with customers and internal teams to deliver scalable, secure solutions, support technical analysts, contribute to RFPs, manage concurrent projects, and participate in on-call support. Top Skills: ActivemqAWSAzureDockerFhirGitHl7JavaJavaScriptJSONKafkaKubernetesMongoDBNetSuiteOpenid ConnectPythonRestSpringSQLXML Sigital, The ServiceNow Technical Lead Consultant will lead delivery teams, design technical solutions, oversee project completion, and provide feedback to the development team while ensuring adherence to project timelines. ## Related Videos - [Green Cloud Computing](https://www.wearedevelopers.com/videos/592-green-cloud-computing) - [Web-based Information Visualization](https://www.wearedevelopers.com/videos/84-web-based-information-visualization) - [Shipping Faster with Less: Render on Cloud Hosting, AI Workloads, and the Future of DevOps](https://www.wearedevelopers.com/videos/1894-shipping-faster-with-less-render-on-cloud-hosting-ai-workloads-and-the-future-of-devops) - [WebAssembly: The Next Frontier of Cloud Computing](https://www.wearedevelopers.com/videos/972-webassembly-the-next-frontier-of-cloud-computing) - [Why Your AI Agent Keeps Hallucinating Your Data: Building Deterministic Context Layers](https://www.wearedevelopers.com/videos/2055-why-your-ai-agent-keeps-hallucinating-your-data-building-deterministic-context-layers) - [From Global Capability Centers to AI-Powered Command Centers](https://www.wearedevelopers.com/videos/100096-from-global-capability-centers-to-ai-powered-command-centers) ## Related Articles - [Best Paying Jobs in Technology](https://www.wearedevelopers.com/magazine/256-best-paying-jobs-in-technology) - [What’s the Difference between a Junior, Mid, and Senior Developer?](https://www.wearedevelopers.com/magazine/238-what-s-the-difference-between-a-junior-mid-and-senior-developer) - [Highest Paying Tech Companies for Developers](https://www.wearedevelopers.com/magazine/220-highest-paying-tech-companies-for-developers) - [How We Built a Worry-Free System That Runs for 10+ Years – And What We’d Do Again](https://www.wearedevelopers.com/magazine/751-how-we-built-a-worry-free-system-that-runs-for-10-years-and-what-we-d-do-again) - [Is Software Engineering Over-Saturated?](https://www.wearedevelopers.com/magazine/418-is-software-engineering-over-saturated) - [What Are The Top Skills Required For Azure Developers?](https://www.wearedevelopers.com/magazine/77-what-are-the-top-skills-required-for-azure-developers)