> Markdown version of [/jobs/ext/2719764-tier-1-help-desk-technician-pacific-standard-time-shift](https://www.wearedevelopers.com/jobs/ext/2719764-tier-1-help-desk-technician-pacific-standard-time-shift). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Tier 1 Help Desk Technician (Pacific Standard Time Shift) - **Company:** Darkhorse Tech - **Location:** United States (Remote available) - **Experience:** Starter - **Contract:** Permanent contract - **Skills:** Microsoft Windows, Antivirus Softwares, Apple IOS, Networking Hardware, Microsoft Office, Wireless Networks, Peripherals, Firewalls (Computer Science), Information Technology, User Accounts - **Published:** September 4, 2026 - **Apply:** https://www.wayup.com/i-j-Tier-1-Help-Desk-Technician-Pacific-Standard-Time-Shift-Darkhorse-Tech-765636613681583/ ## About the Role + Excellent verbal and written communication skills + Proven time management skills + Proven reliability and the ability to work independently + Excellent customer service skills + Problem solving and troubleshooting skills + 1-2 years of tech support experience is preferred + 1-2 years of customer service experience + Bachelor's degree in Information Technology or Computer Science is preferred Hours - Monday through Friday, 11:00am to 8:00pm EST (8:00am to 5:00pm PST); Rotating Saturday shift ## Description Constantly building on our 13+ years of experience we are now servicing roughly 1400 clients nationwide and continue to see massive growth while focusing on maintaining unparalleled support for our Dental Practice partners. With technicians on the ground throughout the country we offer in-person as well as remote support. About You Service first. Providing exemplary service means recognizing it. Have you put off a call to your cell phone company because the idea of waiting on hold, requesting a manager only to fight for a solution seems exhausting? Have you ever been pleasantly surprised by a service organization where your call is addressed efficiently, with care and acknowledgement that you are their top priority because you (as a client) are the lifeblood of their business? There is a huge difference in these approaches, and the latter builds loyalty and trust which is vital to the health of any business. You are solution-oriented and accountable. When given an opportunity to address an issue you follow service standards and quickly provide a solution, if you can't you are able to escalate the issue and alert your manager to your need/want for knowledge and growth - all while communicating progress in a professional and engaging manner with the client. Part of our team! While service tickets are addressed individually our crew is always ready to support one another, you will both receive and provide help as we are all working toward the same goal. Together we provide a level of service that our clients dream of and that we stand behind. Help Desk Technician Summary As a Help Desk Technician, you will assist clients with technical issues via phone, email, and chat. You will build relationships with clients and help them find solutions while providing exceptional customer service. In this role you will gain exposure to a wide variety of products and services because we assist our clients with technical problems concerning hardware, software, peripheral equipment like phones and printers, and specialized dental imaging products. We also manage routine maintenance and installations for our clients throughout the country. Responsibilities + Provide excellent customer service via phone and remote technical support + Walk clients through diagnostic procedures to identify and resolve errors + Communicate with vendors to request service, update, and resolve open tickets + Adhere to established methods for responding to and documenting support requests + Perform maintenance tasks on end user devices + Provide ongoing user training and self-fix solutions to clients + Set up, troubleshoot, and configure PCs, printers, peripherals, and network equipment + Handle technical requests such as password resets, drive mapping, and user accounts setup + Provide limited Saturday coverage as part of an on-call rotation schedule + Perform Tier 1 troubleshooting, configuration, and administration pertaining to clients' printers, wireless network configuration, server-based print queues, antivirus and firewall programs, Microsoft Windows 7 and newer operating systems, Microsoft Office 2010 and newer; Microsoft Office 365; Apple OS, and more ## Related Videos - [Full-stack role-based authorization in 45 minutes](https://www.wearedevelopers.com/videos/312-full-stack-role-based-authorization-in-45-minutes) - [Building a Cross-Platform BLE Client with Kotlin Multiplatform and Kable](https://www.wearedevelopers.com/videos/100250-building-a-cross-platform-ble-client-with-kotlin-multiplatform-and-kable) - [Systems Thinking for Performance: How to Diagnose and Fix Slow Systems without Guessing](https://www.wearedevelopers.com/videos/2103-systems-thinking-for-performance-how-to-diagnose-and-fix-slow-systems-without-guessing) - [Xcode development redefAIned](https://www.wearedevelopers.com/videos/100195-xcode-development-redefained) - [Closing Keynote by Joel Spolsky](https://www.wearedevelopers.com/videos/615-closing-keynote-by-joel-spolsky) - [Applying Agile Principles to Incident Management ](https://www.wearedevelopers.com/videos/101-applying-agile-principles-to-incident-management) ## Related Articles - [Dev Digest 134 - Where pixels sing?](https://www.wearedevelopers.com/magazine/477-dev-digest-134-where-pixels-sing) - [Best Paying Jobs in Technology](https://www.wearedevelopers.com/magazine/256-best-paying-jobs-in-technology) - [Best Paying Remote Jobs](https://www.wearedevelopers.com/magazine/255-best-paying-remote-jobs) - [WWC24 Talk - Brenda Romero - Stay: Surviving and Thriving in Tech](https://www.wearedevelopers.com/magazine/467-wwc24-talk-brenda-romero-stay-surviving-and-thriving-in-tech) - [Does The Tech Industry Have The Best Work-life Balance?](https://www.wearedevelopers.com/magazine/427-does-the-tech-industry-have-the-best-work-life-balance) - [A Guide to Green Tech and Green IT Careers](https://www.wearedevelopers.com/magazine/374-a-guide-to-green-tech-and-green-it-careers)