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# Product Support Engineer

- **Company:** Pylon Manufacturing Corp.
- **Location:** San Francisco, CA, United States
- **Contract:** Permanent contract
- **Skills:** Artificial Intelligence, Pylon Synchronization Software
- **Published:** September 4, 2026
- **Apply:** https://startup.jobs/product-support-engineer-usepylon-com-7918685

## About the Role

* Located in (or will relocate to) San Francisco and excited about working in-person
 * Comfortable regularly interacting with customers over chat and video
 * An interest in tinkering with the product
 * 1-8 years of experience
 * Technical background and appetite is a big plus.

## Description

This is unique opportunity to work on standing up the support function at a customer support company!

You'll be dogfooding the support product everyday and you'll be turned to for more than just delivering great support. The team will look to you for product feedback, roadmap ideas, and process recommendations.

What you'll do

 * Answer customer questions about the product, spanning a wide range of topics
 * Write and update knowledge base content including troubleshooting guides, feature explainers, and more.
 * Dogfood Pylon's suite of support products, give feedback, and influence roadmap
 * Work closely with product and engineering to fix bugs and troubleshoot issues
 * Help develop a scalable support process
 * Tinker with new processes, new features, and AI


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