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# Technical Support Specialist

- **Company:** Manpower
- **Location:** Fort Lauderdale, FL, United States
- **Experience:** Experienced
- **Salary:** $37,981.0
- **Contract:** Temporary contract
- **Skills:** Computer Literacy, Issue Tracking Systems, Diagnostic Tools, Software Troubleshooting
- **Published:** September 4, 2026
- **Apply:** https://www.techcareers.com/job.asp?id=3377269885&tx=FJ4542FFF&pt=1&aff=0B19D771-A501-4A5E-8338-2A822B784D54&utm_source=Job%20Feed&utm_medium=textkernel&utm_campaign=DE&utm_term=0B19D771-A501-4A5E-8338-2A822B784D54

## About the Role

* 2-4 years of experience working in a call center environment
 * Excellent computer proficiency and familiarity with troubleshooting tools
 * Ability to explain technical issues clearly to both technical and non-technical customers
 * Strong troubleshooting and diagnostic skills related to technical issues
 * Self-motivated, disciplined work ethic with the ability to work independently and collaboratively

## Description

Shift: Training schedule will be for one month between 9:00am -6:00pm Mon-Fri. Production schedule will be 9:00am - 6:00pm Tue- Sat after training.

What's the Job?

 * Respond to service requests, incidents, and reported issues within the set SLAs to ensure prompt resolution
 * Field incoming requests made to the service desk via phone, email, and ticketing system, maintaining courteous and efficient communication
 * Resolve routine technical problems and escalate complex issues to higher support tiers
 * Work independently to troubleshoot and resolve incidents, escalating complaints to upper management when necessary
 * Collaborate with team members to foster a friendly, helpful environment and contribute to continuous improvement


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