> Markdown version of [/jobs/ext/2720301-access-control-technical-support-specialist](https://www.wearedevelopers.com/jobs/ext/2720301-access-control-technical-support-specialist). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Access Control Technical Support Specialist - **Company:** IglooCompany Inc. - **Location:** Austin, TX, United States (Remote available) - **Experience:** Expert - **Contract:** Temporary to permanent - **Skills:** Application Programming Interfaces (APIs), Bluetooth, Software Engineering, Software Systems, Software Troubleshooting, Igloo - **Published:** September 4, 2026 - **Apply:** https://startup.jobs/access-control-technical-support-specialist-igloocompany-pte-ltd-9561267 ## About the Role * 5+ years in door hardware and access control installation and/or troubleshooting roles. * 4 year technical degree, or equivalent experience. * Experience handling challenging technical issues with a calm and methodical approach. * Fundamental understanding of electrical circuits, AC/DC power supplies, relays, and the use of a digital multimeter. * Ability to actively listen to a problem, and systematically develop a troubleshooting path without following a defined script. * Experience managing schedules; ensuring issues are resolved in a timely manner. * Comfortable with API, SDK, and software troubleshooting, not necessarily a developer, but able to engage in technical discussions. * Detail oriented; ability to clearly document issues and procedures within CRM tools. * A curious mindset to question and identify better ways to train and troubleshoot igloo solutions. * Ability to thrive in a fast-paced, agile environment and willingness to wear multiple hats. * Strong team player with excellent cross-functional collaboration skills. * Highly resourceful, capable of working independently with minimal supervision. * Willingness to periodically work across time zones in an international organization * Preferred but not required: Experience in property management, multifamily operations, rental portfolio management, and/or access control solutions. ## Description * Review, diagnose and resolve customer technical door hardware questions for igloo hardware, including: smart deadbolts, smart padlocks and keyboxes, Bluetooth door controllers, and access control components such as readers and bridges. * Review, diagnose and resolve customer technical questions for igloo software solutions, including web dashboards, apps, and basic API support. * Assist on-site technicians or clients with low voltage wiring configurations, power supply issues, and diagnostics of igloo door control products. * Clearly document support issues and resolution within company tools. * Provide remote and/or onsite training and application support to strategic customers when needed. * Install, test and evaluate new igloo products; provide feedback for operational and support improvements. * Collaborate with the product team to ensure supporting product documentation is complete and accurate. * Collaborate with the software development team to troubleshoot and resolve technical integration issues needing escalation. * 20% travel possible, with potential to increase for onsite training, troubleshooting, conference support or other in-field activities. ## Related Videos - [You’re a great coder? 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