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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Network Engineer - **Company:** ITMC, LLC - **Location:** United States - **Experience:** Experienced - **Contract:** Permanent contract - **Skills:** Systems Engineering, VoIP, Routing, Virtual Local Area Networks, Wide Area Networks, Wi-Fi Technology, Firewalls (Computer Science), Palo Alto Networks, Fortinet, Cisco - **Published:** September 4, 2026 - **Apply:** https://startup.jobs/sr-network-engineer-it-management-corp-dba-101-v-8836718 ## About the Role The ideal candidate is technically strong, execution-focused, well-organized, and able to communicate clearly with both technical and non-technical audiences., * Senior-level experience in network and systems engineering. * Strong hands-on experience with enterprise networking (routing, switching, VLANs, QoS). * Experience with enterprise Wi-Fi, firewalls, and security platforms. * Proven ability to troubleshoot complex issues in customer environments. * Strong documentation and organizational skills. * Excellent verbal and written communication skills., * Experience supporting education (K-12 or higher education), government, or healthcare environments. * Experience working with major manufacturers such as Cisco, Ruckus, Palo Alto Networks, Fortinet, or similar platforms. * Experience supporting UCaaS, VoIP, or communication-critical infrastructure. * Relevant certifications (Cisco, Palo Alto, Ruckus, etc.) are a plus but not required. * Comfortable working independently * Professional presence when engaging with customers * Strong sense of ownership and accountability * Able to balance operational urgency with everyday task Key Success Factors * Strong team player who collaborates effectively and follows established execution methods and company culture. * Versatile communicator who adjusts messaging based on audience, expectations, and time constraints-able to be detailed when needed and concise when required. * Strong time awareness with the ability to manage multiple priorities and timelines simultaneously. * Ability to develop multiple plans of attack, including short-term stabilization solutions and long-term corrective designs, with a clear understanding of risks, trade-offs, and ramifications. * Calm, methodical approach under pressure, especially in customer-impacting situations. * Commitment to reliability, accountability, and customer trust. ## Description * Serve as an escalation resource for complex network and systems issues after Level 1 troubleshooting has been exhausted. * Diagnose and resolve advanced issues involving LAN, WAN, Wi-Fi, firewalls, routing, switching, UCaaS-related infrastructure, and systems. * Perform root-cause analysis and recommend both immediate remediation and long-term solutions. * Maintain customer confidence and service reliability during incidents. 2. Project Engineering (Internal & Customer-Facing) * Design, implement, and support network and systems projects for customers and internal ITMC/101VOICE infrastructure. * Participate in scheduled maintenance, upgrades, migrations, and infrastructure improvements. * Perform after-hours or weekend work when required for maintenance windows or emergency situations. * Collaborate with project managers, operations, and engineering teams to ensure successful project delivery. 3. Solution Engineering & Sales Support * Partner with the sales team during pre-sales and proposal phases. * Review proposed solutions to ensure technical feasibility, scalability, and supportability. * Participate in customer technical discussions, solution reviews, and design validation when needed. * Help translate business requirements into executable technical solutions. 4. Company & Platform Initiatives * Support initiatives related to reliability, scalability, and performance of 101VOICE communication platforms. * Assist with internal infrastructure improvements, standardization, and optimization efforts. * Address issues ranging from simple to highly complex to protect customer experience and system stability. * Contribute to continuous improvement of processes, standards, and technical documentation. Documentation & Accountability * All work must be tracked, documented, and time-logged in ITMC's ticketing and project management systems. * Maintain clear, thorough documentation so work can be understood, supported, and continued by others. * Follow ITMC's execution standards, workflows, and escalation procedures. ## Related Videos - [How Cisco embraced a DevOps culture within its network engineering team](https://www.wearedevelopers.com/videos/99-how-cisco-embraced-a-devops-culture-within-its-network-engineering-team) - [Getting under the skin: The Social Engineering techniques](https://www.wearedevelopers.com/videos/38-getting-under-the-skin-the-social-engineering-techniques) - [Creating a routing app with Google Maps API from scratch](https://www.wearedevelopers.com/videos/831-creating-a-routing-app-with-google-maps-api-from-scratch) - [What makes Cybersecurity different for critical infrastructure?](https://www.wearedevelopers.com/videos/571-what-makes-cybersecurity-different-for-critical-infrastructure) - [Your Infrastructure Is Not a Playground: AI Agents for Infra Done Right](https://www.wearedevelopers.com/videos/2084-your-infrastructure-is-not-a-playground-ai-agents-for-infra-done-right) - [Computer Vision from the Edge to the Cloud done easy](https://www.wearedevelopers.com/videos/263-computer-vision-from-the-edge-to-the-cloud-done-easy) ## Related Articles - [How should you format your IT resume?](https://www.wearedevelopers.com/magazine/68-how-should-you-format-your-it-resume) - [From developer to manager – what does it take to become an engineering manager?](https://www.wearedevelopers.com/magazine/42-from-developer-to-manager-what-does-it-take-to-become-an-engineering-manager) - [Top Characteristics of a Software Engineer](https://www.wearedevelopers.com/magazine/166-top-characteristics-of-a-software-engineer) - [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs) - [Best Paying Jobs in Technology](https://www.wearedevelopers.com/magazine/256-best-paying-jobs-in-technology) - [Is Software Engineering Over-Saturated?](https://www.wearedevelopers.com/magazine/418-is-software-engineering-over-saturated)