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# Product Support Engineer

- **Company:** ONE STOP COLLECTIBLE CORP
- **Location:** United States (Remote available)
- **Experience:** Experienced
- **Contract:** Permanent contract
- **Skills:** Application Programming Interfaces (APIs), Databases, Monitoring of Systems, Issue Tracking Systems, Network Troubleshooting, Network Configuration and Change Management, Retail Software, Software Engineering, Software Troubleshooting, Reliability of Systems
- **Published:** September 4, 2026
- **Apply:** https://startup.jobs/product-support-engineer-vori-com-8132289

## About the Role

* 3+ years of experience in technical support, product support, or software engineering, preferably within the POS or retail technology industry.
 * Strong understanding of POS systems, payment processing, and network configurations.
 * Proficiency in troubleshooting software and hardware issues, including databases and APIs.
 * Excellent analytical, problem-solving, and communication skills.
 * Ability to work independently and collaboratively in a fast-paced environment.
 * Experience with ticketing systems and remote troubleshooting tools.

## Description

* Provide technical support and troubleshooting assistance to clients using our POS solutions.
 * Diagnose software, hardware, and network issues, working towards timely resolutions.
 * Act as a liaison between clients and the development team to communicate technical issues and feature requests.
 * Develop and maintain support documentation, FAQs, and knowledge base articles for customer self-service.
 * Assist in testing and validation of software updates, ensuring compatibility and performance.
 * Monitor system performance and provide recommendations for optimizations and enhancements.
 * Train clients and internal teams on new product features and best practices.
 * Collaborate with cross-functional teams to improve product usability and overall customer experience.
 * Stay current with emerging technologies and industry trends to continuously improve support services.


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