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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # IT Support Specialist - **Company:** NADIA CARE LLC - **Location:** Boston, MA, United States (Remote available) - **Salary:** $60,000.0 - $70,000.0 - **Contract:** Permanent contract - **Skills:** Microsoft Windows, Apple Mac Systems, Bash Shell, Software as a Service, CompTIA Security+, Identity and Access Management, Issue Tracking Systems, Information Technology Operations, Windows PowerShell, Azure Active Directory, Scripting, Office365, Microsoft InTune, Gsuite, User Administration, Unified Endpoint Management - **Published:** September 4, 2026 - **Apply:** https://startup.jobs/it-support-specialist-nadia-care-9175534 ## About the Role * 2-5+ years of IT support experience supporting a remote or distributed workforce in the healthcare field * 1-3+ years experience in startup environment * Experience handling PHI and working in HIPAA-regulated environments * Strong written and verbal communication skills, with the ability to explain technical issues to non-technical staff * Customer service experience with a deep ability to remain patient, empathetic, and reassuring when supporting our team * Hands-on experience with Microsoft Intune * Experience supporting both Windows and macOS environments * Experience with IAM / access management and end-to-end onboarding-offboarding processes * Experience with ticketing systems and managing work within SLAs * Solid understanding of endpoint security fundamentals (encryption, patching, MDM policies) * Scripting experience (PowerShell, Bash) for task automation * Willingness to ship, receive, and temporarily store company equipment (e.g., laptops) at their home as part of device lifecycle logistics * Ability to work independently and manage competing priorities in a remote environment * Must be based in the United States, Eastern Time Zone, * Familiarity with least-privilege access principles * SOC 2 familiarity (nice to have, not required) * Experience with Microsoft Defender, Azure AD * Google Workspace administration experience ## Description We are seeking an IT Support Specialist to join our growing team. This role owns day-to-day IT support, user lifecycle management (onboarding/offboarding), and identity & access management (IAM), with hands-on device management and light compliance support. You'll be the go-to person for end-user technical issues across a distributed, remote-first team, while also owning the processes that keep access to our systems secure and audit-ready. This is a hands-on role: you'll be provisioning and deprovisioning accounts, managing devices through Intune, and making sure the right people have the right access at the right time. The ideal candidate has hands-on experience with Microsoft Intune, Google Workspace administration, and IAM/access control, and thrives in a fast-paced, compliance-driven environment (SOC 2, HIPAA). You're comfortable working independently, documenting your work, and balancing reactive support tickets with proactive process improvements. Schedule: Mon-Fri 8am-5pm ET, and as needed to respond to urgent issues., * Serve as the primary point of contact for Tier 1-2 technical support requests via ticketing systems (e.g., HappyFox) * Support end users across both Windows and macOS environments, including hardware, OS, and application issues * Troubleshoot connectivity, printing, email, and general software/access issues * Triage and resolve tickets within defined SLAs, escalating complex issues as needed * Maintain clear documentation of common issues, fixes, and internal how-to guides User Lifecycle Management & IAM: * Own end-to-end onboarding/offboarding: bi-weekly training new hires on company systems, attend onboarding meetings, account provisioning, device setup, and access control for new hires and departing employees * Manage identity and access management (IAM), including periodic user access reviews, role/permission assignment, and timely deprovisioning * Apply least-privilege principles when granting or reviewing access to systems and applications * Support SSO configuration and troubleshoot SaaS application access issues * Maintain accurate records of who has access to what, for audit and compliance purposes Device, Hardware, and Endpoint Management: * Administer Microsoft Intune (MDM) and O365 for a remote, multi-OS device fleet * Enforce security policies across endpoints, including encryption, patching, and compliance configurations * Support and monitor Microsoft Defender across managed devices * Handle physical logistics for company devices, including shipping/receiving equipment via UPS or other carriers for new hires, offboarding, and repairs * Track device inventory and assist with procurement and lifecycle management of company hardware Systems Administration: * Manage Google Workspace users, groups, and settings * Maintain and troubleshoot core SaaS tools used across the organization Automation & Scripting: * Create and maintain scripts (PowerShell, Bash) to automate repetitive IT and access-management tasks * Identify opportunities to streamline onboarding/offboarding and device provisioning workflows Security & Compliance: * Support SOC 2 and HIPAA controls relevant to IT operations and access management * Assist with audit evidence collection and enforcement of security policies * Work closely with the CISO on access-related audit requests and remediation items, * Microsoft Endpoint Administrator * Google Workspace Administrator * CompTIA Security+ * ITIL Foundation What Success Looks Like * New hires are fully onboarded and productive on day one, with no access gaps or delays * Offboarding is complete and access is revoked promptly, with no orphaned accounts left behind * IAM access reviews are conducted on schedule, with clean, audit-ready documentation * Tickets are resolved consistently within SLA, with a track record of clear communication back to end users * Endpoints remain compliant, patched, and properly enrolled in Intune * The CISO can rely on this role for accurate, timely access and compliance evidence without having to chase it down ## Related Videos - [JavaScript? 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