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# Technical Support Agent I

- **Company:** ecoATM Gazelle
- **Location:** Louisville, KY, United States
- **Experience:** Experienced
- **Salary:** $37,440.0 - $41,600.0
- **Contract:** Permanent contract
- **Skills:** Apple IOS, Issue Tracking Systems, Microsoft Office
- **Published:** September 4, 2026
- **Apply:** https://startup.jobs/technical-support-agent-i-ecoatm-gazelle-6280672

## About the Role

* High school diploma or GED required; additional technical certification preferred
 * Must have 3+ years of experience troubleshooting or repairing of robotics, complex machinery or similar Kiosk Technology
 * Experience in a call center environment highly preferred
 * Experience with ticket tracking software and technical documentation preferred

Knowledge, Skills & Abilities

 * Excellent customer service, interpersonal and communication skills with high attention to detail
 * Strong trouble-shooting, problem-solving and multi-tasking abilities
 * Ability to work independently within established process and direction guidelines
 * Efficient time management practices and ability to prioritize work
 * Competency with Microsoft Windows on an intermediate level (software installation and configuration, etc.)
 * Basic knowledge of system file drivers
 * Basic skills with Microsoft Office
 * Basic knowledge of iOS and Android systems preferred
 * Ability to adapt in a fast-paced, collaborative, and changing environment

## Description

* Resolve kiosk issues that are generated via a ticketing system and provide front-line support to field technicians or ecoATM customer via phone IVR system
 * Perform in-depth technical troubleshooting to correct kiosk-related issues by using system tools to diagnose hardware, software and other machine-related issues
 * Provide feedback and follow-up on kiosk issues; escalate unresolved issues to appropriate group
 * Document, track, and monitor problems to ensure timely resolution
 * Perform other job related duties as delegated by leadership team
 * Support and leverage other associates within the department to share best practices and knowledge
 * Schedule Expectation: must be flexible and available to work days, nights, weekends and holidays as department provides 16 hours a day, 7 days a week support. The schedule will remain consistent week-to-week., This job description is not intended to be all-inclusive. Employee may perform other related duties as assigned to meet the ongoing needs of the organization.


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