> Markdown version of [/jobs/ext/2720607-support-engineer](https://www.wearedevelopers.com/jobs/ext/2720607-support-engineer). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Support Engineer - **Company:** Avoca LLC - **Location:** New York, United States - **Experience:** Experienced - **Salary:** $120,000.0 - $150,000.0 - **Contract:** Permanent contract - **Skills:** Application Programming Interfaces (APIs), Artificial Intelligence, Software Debugging, Data Streaming, Systems Integration, Webhooks - **Published:** September 4, 2026 - **Apply:** https://startup.jobs/support-engineer-avoca-ai-9489688 ## About the Role * 3-6+ years in a technical, execution-heavy role: Support Engineer, Solutions Engineer, Implementation Engineer, or similar. * Strong debugging instincts and comfort operating in production environments where you won't always have a playbook. * Familiarity with APIs, integrations, webhooks, and configuration-driven systems. * The ability to reason through complex system behavior from first principles, not just follow runbooks. * Clear, direct communication - you explain what happened, why, and what you did about it. * A bias toward ownership. You'd rather solve the problem than route the ticket. Who You Are * Self-motivated, entrepreneurial, and comfortable operating in fast-moving, high-growth environments. * Thrives on owning processes end-to-end and balancing multiple initiatives simultaneously. * Autonomous, self-directed, and comfortable working with ambiguity. * A proactive and effective communicator. * You are collaborative, organized, and efficient. * Eager to work in person at our NYC office full time. ## Description Customers don't remember when things work, but they remember when things break and how fast you fix them. As a Support Engineer at Avoca, you're the person who makes that moment go well. This is a hands-on, high-autonomy role. You'll own customer issues end-to-end: triaging incoming tickets, debugging production systems, reasoning through configuration and data flow, and driving problems to resolution, often without needing to hand anything off. You'll work across classification logic, pricing, scheduling, availability, prompt behavior, and other configurable layers of our platform, using internal tools and AI-assisted workflows to move fast. When issues reveal deeper product gaps, you'll partner with Solutions Engineers and Engineering to surface patterns and push fixes upstream. Your judgment directly shapes customer trust, product reliability, and our ability to scale. What You'll Do * Debug independently by tracing system state, configuration, workflows, and data flow across production environments. * Own support tickets from first response through confirmed resolution, no tossing over the fence. * Diagnose issues spanning classification logic, pricing and fees, scheduling, objection handling, and other configurable behaviors. * Use internal tooling and AI-assisted workflows to investigate and resolve issues efficiently. * Maintain high operational rigor in triage, prioritization, and communication with customers. * Surface recurring failure patterns that inform product and engineering improvements. ## Related Videos - [Python-Based Data Streaming Pipelines Within Minutes](https://www.wearedevelopers.com/videos/1233-python-based-data-streaming-pipelines-within-minutes) - [Beyond Webhooks: The Future of Scalable API Event Delivery](https://www.wearedevelopers.com/videos/100312-beyond-webhooks-the-future-of-scalable-api-event-delivery) - [Using AI Without Losing Your Skills](https://www.wearedevelopers.com/videos/2045-using-ai-without-losing-your-skills) - [Building an agentic software factory: How we rebuilt product development at Pipedrive](https://www.wearedevelopers.com/videos/100261-building-an-agentic-software-factory-how-we-rebuilt-product-development-at-pipedrive) - [The Vonage Trivia Voyage: Quiz Your Way to the Top!](https://www.wearedevelopers.com/videos/761-the-vonage-trivia-voyage-quiz-your-way-to-the-top) - [Throwing off the burdens of scale in engineering](https://www.wearedevelopers.com/videos/608-throwing-off-the-burdens-of-scale-in-engineering) ## Related Articles - [The 12 Best Jobs for Software Engineers](https://www.wearedevelopers.com/magazine/401-the-12-best-jobs-for-software-engineers) - [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs) - [Where To Find Software Engineering Jobs](https://www.wearedevelopers.com/magazine/396-where-to-find-software-engineering-jobs) - [How to Answer the Interview Question: “Why Do You Want to Be a Software Engineer?”](https://www.wearedevelopers.com/magazine/392-how-to-answer-the-interview-question-why-do-you-want-to-be-a-software-engineer) - [Navigating the AI Shift](https://www.wearedevelopers.com/magazine/629-navigating-the-ai-shift) - [What is Software Engineering?](https://www.wearedevelopers.com/magazine/289-what-is-software-engineering)